Pan American Reviews (New York, New York)

This hotel is below average

A traveler

Travelocity.com

October 30, 2012

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The room was spacious but not very clean, the hotel is pretty old too, smells bad. Overall ok, but I would not stay here again.

Okay So the Place is a Dump

A traveler

Travelocity.com

September 17, 2011

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Okay so the Pan Am is a dump and wouldn't be out of place in Ternopil, Ukraine. The carpets are suspect, the beds are beds in name only and the bathrooms are quite satisfactory as long as you keep your eyes at half mast. I have stayed at the Pan Am ...Read more

Staff was helpful and proximity to the U.S. Tennis Center a plus.

A traveler

Travelocity.com

September 7, 2011

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The room was fine for the price, though it lacked a luggage rack and iron. The beds were comfortable. The hotel shuttle to the Tennis Center was convenient, though not "complimentary" as the hotel advertises. The $5 fee was reasonable. With no ...Read more

Nice hotel stay

A traveler

Travelocity.com

September 3, 2011

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I stayed here about 4 times in the past few years and always had a good stay.

Good Value! Great Location!

by traveling mom5580

Mahoning County, Ohio

June 26, 2011

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I stayed at this hotel in February 2011, the room was Clean and the staff was super helpful. As a tourist from Ohio, I was very pleased with the Value and the room size, reminded me of a basic Comfort inn or Holiday inn from my area, nothing 5star, ...Read more

Good value for the price.

A traveler

Travelocity.com

June 19, 2011

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We used this hotel as a base for attending concerts and college visits in New York City. Its central location on Queens Blvd. made it a convenient base for us as we were traveling all over the NYC area via mass transit. The staff was friendly and ...Read more

Stay away from this horror house of a hotel!!!

A traveler

Travelocity.com

June 16, 2011

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After reading the rave reviews of this hotel we made a 5 day booking for the Pan American. When we checked in, we found the desk clerks to be cold and unsmiling. Thinking that it was a mere aberration, we went to our room. Although we had been ...Read more After reading the rave reviews of this hotel we made a 5 day booking for the Pan American. When we checked in, we found the desk clerks to be cold and unsmiling. Thinking that it was a mere aberration, we went to our room. Although we had been assured that all the rooms were "recently renovated" the stains on the wallpaper outside the room told us that was not true. Then began our nightmare! The rooms were old and small and definitely not befitting the No:1 Ranked Hotel in Elmhurst! The dreaded bedbugs and a shower that alternated between scalding hot and freezing cold depending on whether someone had just turned on the tap or flushed in the rooms near you, made our stay a miserable one! As we are not the first to make this complaint, one would think that a hotel of more than 200 rooms would have attended to this fundamental plumbing problem by installing regulators. When we went downstairs, the Indian concierge wasted no time trying to sell NYC tours to us. When we declined, his attitude changed. When the air conditioner broke down, complaints over the phone to the Concierge only elicited promises to have the problem fixed but the problem was never attended to. The excuse was always the same: "It will be attended to shortly." We had to endure stale air in the room for 3 days until I went to the the receptionist and demanded action! This hotel is run, not by hoteliers keen on making sure that you have a comfortable stay, but by bean counters and accountants who appear bent on nickle and diming on everything! Everything was mere lip service. For instance, a pot containing hot water and another containing coffee is placed next to the reception counter. The problem is that the hot water and coffee are not replaced but instead, removed when they run out. As I make a protein shake every morning, imagine my consternation when I come downstairs at 7am only to find, often, that the flasks have been removed. After inquiring, I'm told to get hot water from the bar. The bartender was quite helpful but the process of getting hot water every morning turned into a tirade of cusses and swearing in Spanish by the Hispanic lady in the restaurant! Further, the hotel loudly advertises the fact that they provide free shuttle service from the airports, but conceals the fact that they charge $10 per person for the return shuttle to the airports by only stating that "Return shuttles to airports are available". To add insult to injury, when we asked the concierge to get us a taxi to Brooklyn Cruise Terminal, he got us a private cab without informing us that he was calling a private cab and not a regular taxi. The private cab charged us a whopping $50 for the relatively short ride! In all our 30 years of traveling this has been the worst hotel experience we have ever had to endure! Close

Hotel is a good choice if you can't afford the more fancy hotels in NYC

A traveler

Travelocity.com

April 12, 2011

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I stayed in the hotel for a wk. The customer service was good. Since I didn't rent a car, the shuttle rides to/from the hotel was a major plus for me. There is only two complaints I have is the hot and cold water in the bathroom didn't work very ...Read more

Ehhhh It was alright. You get what you pay for.

A traveler

Travelocity.com

March 28, 2011

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The hotel was alright it was in a decent neighborhood #40for Queens#41. There were restaurants within walking distance and in the hotel. The employees were a little rude and could have made the time a little better. Decor was outdated and tacky. ...Read more

Good choice for business travel

A traveler

Travelocity.com

February 7, 2011

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Good choice for business travel - clean and comfortable. Good location, easy access to highways; parking is included at no charge and is efficient.

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Pan American Hotel

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User Reviews

This hotel is below average

Okay So the Place is a Dump

Staff was helpful and proximity to the U.S. Tennis Center a plus.

Nice hotel stay

Good Value! Great Location!

Good value for the price.

Stay away from this horror house of a hotel!!!

Hotel is a good choice if you can't afford the more fancy hotels in NYC

Ehhhh It was alright. You get what you pay for.

Good choice for business travel

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Pan American Hotel

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Hotel Class:

Avg. User Rating:

User Reviews

This hotel is below average

Okay So the Place is a Dump

Staff was helpful and proximity to the U.S. Tennis Center a plus.

Nice hotel stay

Good Value! Great Location!

Good value for the price.

Stay away from this horror house of a hotel!!!

Hotel is a good choice if you can't afford the more fancy hotels in NYC

Ehhhh It was alright. You get what you pay for.

Good choice for business travel

Compare Rates Across Websites