A lot of changes
- February 13, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
I have stayed at the Clock Tower in the past and thought it was ok but needed updating. They have done many updates and renovations since I stayed just last year. The room was nice and clean, the staff friendly, the the food was good. The hotel seems to have taken a turn for the better!
The Water park was excellent too but I think even those without kids can get a nice getaway at the Clock Tower Resort!
Terrible stay, never to return.
- October 26, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
About 15 minutes after my arrival (this has been a host hotel for an annual conference I attend), there was a loud noise in the hall, which I assumed was the fire alarm, although it sounded like a wounded animal. There was no rushing around in the hall, so I thought it might be a false alarm. After 2 minutes, I called the front desk and asked the girl what the noise was, and she replied, "It's CALLED a FIRE alarm." (very snotty). I was taken aback by her reply, and thought she might tell me to evacuate, or it's false alarm, but nothing, and she hung up on me. I went in the hall, and the other guests suggested it was a false alarm. The next morning, I was looking for the soda and ice machines, was given wrong directions, and could never find either of the services within a reasonable distance to my room. I had to go to the restaurant to buy a glass of soda. Later that day, we had "testing" of the fire alarm. On the second day of my stay, the shower ran out of warm water and the soap was not refilled in my room.
The only bathroom near our conference room was out of order. Upon asking directions for an alternate bathroom, neither myself, nor 2 other people, could locate one.
I have been to this conference for 3 years, and with each year their "remodel" it's getting worse, not better. I was not the only unhappy guest, there is discussion of not bringing the conference back to this location because of the declining conditions. I had a $* rate, and this place wasn't worth $*.
Business Trip
- January 23, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I had a wonderful stay at the hotel. The front desk clerk greeted with a big smile and gave me a timely wake-up call. I stayed in the business wing and enjoyed free hi-speed, a USA Today paper and had complimentary hors d' oeuvres at the Manager's reception. I had the chance to meet the Sales Manager and she was very friendly. I have never felt this welcome at a hotel before. When I'm traveling to Rockford I will always stay at this hotel. Thank you!