Arizona Grand Resort (formerly Pointe South Mountain Resort)
- jim
- First Reviewer
- Avg. Member Rating
- 16
- Reviews
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4
- Photos
Wow!
- May 31, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
We were originally skeptical of this hotel given the amenities listed and the very reasonable price. We were quite pleased! Very easily accessible, nice rooms, decent food, good pools and plenty of them, helpful staff,. Reasonably close to good shopping and restaurants too! We were pleasantly surprised and will definitely go back. We were there during their "slow time" and the water park literally was empty during the week. A lot more people on the weekends but still not too crowded. Our only issue was with the life guard staff. They were difficult to understand but made their (rediculous) point about not using the ladder-type steps for entrance/exit from the lazy river, no drinks in the river, and you must have a tube. Man, they were harsh! They also all seemed very grumpy and unhappy to be there. They were also the ones we saw cleaning up the poolside areas about an hour before closing. Unfortunately they lacked effort in that job compared to the policing of the river. We saw food reminants and towels left from one day to the next at the poolside. Otherwise, we had a great trip! We also did water aerobics and walked the trails for exercise! We will definitely stay here again. Great for families!
A good thaw from the Colorado winter.
- April 20, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
This hotel is fun for the whole family we had a great time. A couple tips and notes: there is a height requirement for the waterslides of 48 inches both my boys, a brave 4 and 6, were not tall enough and very sad they could not ride the slide. The food at the hotel is expensive and really adds up. The pool side meals and drinks are ok but over priced. The daily resort fee really adds up too so be prepared for additional cost. Parking is free or part of the resort fee.
Great Spring Break!!
- April 5, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
Our family of four adults stayed at The Arizona Grand Resort for 8 nights on our spring break and enjoyed every minute. Our suite was outstanding (TV's could stand to be updated) and the daily service we received was excellent in these recently renovated suites. The entire pool area was wonderful, with a great selection of different types of water experiences (water slide, lazy river, wave pool, quiet pools throughout the resort). The entire resort was very clean and easy to navigate, with all of their employees very friendly. The fitness facility and the golf course were also great extras that we were able to take advantage of during our stay. The golf course is a little pricey, but worth the experience. I would suggest going to golfnow.com and booking a tee time the night before for a much reduced rate. The resort is located within 10-15 min. of the airport and there are lots of great eating places in surrounding areas. The only negative was the construction going on with the new lobby/registration area, but that will be completed in early April according to their staff. I would highly recommend this resort, whether you are couple of any age or a family.
Family Fun
- March 24, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
This is our 3rd time to visit this resort. The rooms were clean and the beds were very comfortable. It's easy to find from 1-10 and very close to the Arizona Mills Mall. My only complaint was after realizing that we only had 1 remote contol (for 2 TVs in different rooms) I requested another from the front desk which never arrived. Luckily the remote worked for both TVs. When I had a problem with the in-room safe someone from security arrived minutes after I called. He was very professional and quickly fixed the safe. The water park was great and my whole family enjoyed our stay. We will definitely return.
Fabulous Family Resort
- March 24, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
This resort is beautiful, the staff exceptional, and waterpark makes for a great family vacation. My children are 9 & 12 so the water park, which includes a zero entry pool, lazy river and two bodyslides, was just right. Check-in was a breeze even though we arrived 2 hours early. While we waited for our room the valet parked our car while we toured the resort, and enjoyed drinks at the grill. We were given our waterpark passes so we could use the park while we waited. Many bellman are available to help with luggage.
We stayed in the Deluxe King poolside suite, which was gorgeous, very clean, fabulous sheets and bedding, patio, living room with pull out sofa bed, refrigerator (although it's setup as a minibar--we removed what was in the fridge and put our items in). The one item missing is a microwave, which we would have appreciated. Having two children, and eating out for every meal it would be nice to bring leftovers back to the room and reheat)
We really appreciated the complimentary shuttle to two nearby malls. They'll also shuttle you back and forth to Aunt Chilada's Mexican restaurant. Considering how close this resort is to Sky Harbor Airport, I was dissappointed that they didn't provide complimentary airport transportation.
The online travel website had the hands down best rate for this property and believe me I checked every site, including the hotel's. Keep in mind that this hotel has a $30/day resort fee which covers 4 passes to the waterpark, valet parking, fitness facility, and some spa access. This fee is not included in the rate and will be charged at the hotel. We felt the services provided were well worth the $30.