Sheraton Norfolk Waterside
- nilgun
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 7
- Reviews
Disappointed
- April 27, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
I was surprised at the long wait to check in (over 10 minutes), and at no time did someone even look up to greet me with a nod, let alone making me feel like they cared that I was standing there waiting to check in. Once it was my turn, I was greeted warmly, but if you're making people wait, it's standard practice to observe their presence, and I was disappointed by this initial impression.
Then, overnight, the air conditioner was making really horrible noises like a buzzing alarm. This happened before the fan would kick in. If I had planned on a longer stay, I'd have raised the issue, but it was a short overnighter, and the trouble of moving four of us at midnight when we had to depart at 3 am wasn't worth it. Still, the noises were loud and kept my friend awake.
The hotel was very clean and well kept. Hopefully this stay was a fluke, but I feel I should mention it.
Great harbour view
- April 9, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
The Sheraton was very nice, clean, and the staff were quite accomodating. I was given an 8th floor room with a great view of the harbour. There were plenty of restaurants and activities within walking distance and it was a quick ride to the airport.
Amazing!
- September 10, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Beautiful room! The employees were very friendly and helpful! An absolutely wonderful hotel! Definitely worth the money! I can't wait to go back!
Not A Pleasant Experience
- July 6, 2008
- Rated 1 of 5 by
J. Osborne from King William, Virginia
Accommodations were average, not a tremendous value for the money. Most problematic was attitude experienced by hotel staff. Controversy with booking arrangements made through online service resulted in controversy with hotel agent. Did not find onsite staff to be helpful, one in particular was actually rude. Follow up with hotel manager yielded no results. Would not stay there again
Birthday wishes
- May 21, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
We arrived the day before my boyfriend's 29th birthday and had a great time. I had called ahead and requested that strawberries and a bottle of champagne be left in the room upon arrival. Everything was just how I asked for it to be! We went down to the beach after we dropped our luggage off and checked in. spent the day there and relaxed. We were there during renovations but it didnt bother us. The staff was great and offered breakfast as part of the sheraton rewards program. I was very happy with my stay.