You Got to be Kidding Me
- August 30, 2009
- Rated 1 of 5 by
pamcj from Philadelphia, Pennsylvania
I say that as I read the reviews below before we made a reservation to stay at Harrahs. We wanted to take a very small vacation as it is a very busy time at work for both of us. We decided to go to Atlantic City and stay overnight, do a little gambling and have a nice supper. We had heard that Harrahs was a fine place and made a reservation. It was one of the better rooms with2 queen beds, on the 37th floor with large windows and a very large bathroom. After taxes, the price for the one night stay was over 360.00. We also requested non smoking room as I have asthma.
When we arrived, as the rugs and floors were not vacuumed, we found 3 used matches right at the doorway. There were cookie crumbs on the floor, and in the toilet portion of the bathroom, the floor was filled with toilet paper peices that obviously the last occupant threw all over the floor. There was no soap, 2 tissues in the tissue box, 2 bath towels, one hand towel, AND the bath mat was covered in some white stuff that I did not even want to touch not even with one of the three tissues provided.
There is a lovely almost full length mirror on the wall across from the bathroom that has greasy child finger prints on the lower part of the mirror. The TV control was sticky and one of the beds had stained sheets.
We immediately complained and said that we wanted a room change. They refused that and stated that someone would be up to clean the room and they apologized.
Well, they never came up. We called many times finally stopping around 2 a.m. in the morning. We went to the front desk twice and by the second time we were getting heated about the situation. They stated they had no help to come up to clean the room and apologized and took 50.00 off of our bill. I told the manager that she should remove the whole charge as we could not even use but one of the beds as I really could not tell what the stain in the other bed was from. She told me that it probably was from the laundry as they stain their sheets. I suggested that she might want to come up and sleep in that bed and see it she would jeopardize her health by trusting that the stain was from the laundry. She was not pleased by my comment. As there were no glasses in the bathroom, and we did not trust the shower as the mat was all gooed up, we were not able to use the bathroom or even consider using the shower. We slept in the one bed and left early the following morning.
We are obviously very disappointed, but I will be surprised if this comment is posted as it is so negative. I am more disappointed by the fact that I now wonder about the veracity of the comments I have read at this site as we had a very poor to dangerous experience at the hotel. In todays world of so many communicable diseases and staph infections, for a hotel to present rental of a unit to a customer in the condition as the room that we were given, a hotel should be held responsible to provide immediate remedy. We took photographs of the room and intend to further pursue this issue with the health department and departments of license and inspection.
AMAZING !!!!
- March 20, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
its our first time come check-in at harrahs resort,,,,we was planning for only 2nights on my daughter birhtday,,
but the place was so amazing,,we went home at brooklyn,,just to drop our daughter in my sister inlaw,,coz this hotel is not really for family,,,and we come back check-in on monday to thursday,,,we really have fun me and my husband,,,,but we really wish that we could bring our daughter,,,the problem of this hotel is they have the pool for kids,,but they open it like 11am,,,we really wish they gonna open at 7am like the adult pool they open at 7am,,so that my daughter will enjoy too,,,we was planning to come back this may,,but hope that time the pool for kids are open at 7am,,,,so we all enjoying,,because we doing bise versa....pls,,,,,,
its good.....
- March 20, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
we really enjoying with my husband in the pool.....but i have one daughter,,,and they open the family pool like 11pm,,we really wish that they gonna open it too at 7am like the adult pool,,so my daughter too will enjoy,,,then im gonna say this hotel is PERFECT!!! and i can recoomend this hotel to the people who has kids,,,WISH this hotel they gonna open thier pool at 7am too...
pls.........................................................