- 3 out of 5
- Avg. Member Rating
- 18
- Reviews
Just Okay
- July 8, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
We stayed four nights in a double room. Traveled with a teenager and was charged extra for her. Was told because she was a third person in the room. It does not state this anywhere on web page or even when I booked our stay. The staff ladies are not, repeat not bright and don't understand specific questions that are being asked. Also they charge 10 cents a page for printing on their computer. They do not have knowledge of operating their own computers, such as a printer problem. The rooms are not as cozy as the pictures on web page. Corner rooms are larger though. Trail in back very nice but again don't that the staff has even done the trail because they give wrong information as to the length of each trail and even how to find it. Pool was beautiful though. Need to update broken lawn furniture too. Breakfast was nice with a good variety but hours not long enough. Make sure to ask for end rooms as there are larger and ask for a room with what type of view you are getting. Aarp rate does apply, but we didn't get the full amount. Many other guest were quite disappointed with the hotel and rooms while we were there. Owners need to look into their two main ladies operating their front desk and property too.
Great Hotel
- May 14, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
Stayed in April, 2009. One of the best hotels we've ever been in. Clean, spacious room with patio, table and chairs, lush courtyard with flowering roses, wonderful view. Would definitely recommend this hotel and stay there again.
Location,Location,Location
- June 23, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Great place to stay with THE BEST BEDS IN HISTORY. Hotel restaurant was romantic and very, very good. We had a Trailhead room with a great trail right outside the door. Very quiet and central to ALL of Sedona. Free breakfast outside every morning, very,very good. The room was Quite clean and the staff was A1. It may not be the best place in Sedona but for the money it was very,very nice. A lot of activities near and around hotel. If you book any tous with RedStone Tours, then you can get great packages from them and the hotel. Everything we expected was there as told to us. If you stay,please be sure to ask for a Trailhead room. They are very nice and quiet after a day of hiking,touring,shopping,ect...I just can't say enough of the location and the beauty around the hotel
Decent, but nothing special.
- May 13, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
It all depends upon your goals and expectations for your stay. This facility did not meet ours. I believe there are some embelishments in the facility description. You really couldn't stroll to the shops even if the road construction in the area wasn't being completed. The room was the smallest I have seen for the dollar amount. The room definitely showed some age, even though the facility description refers to updated rooms. Rooms could have been cleaner (dead bugs, hair in bath tub and bathroom area). One positive attribute - the staff was friendly, helpful and understanding. To sum it up, not a terrible place, but it was just not a good value for dollar amount associated with staying there.
Hot Rooms & Horrible Service
- April 7, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
After checking into our room we discovered there was no air conditioning and the thermostat in the room showed just below 90 degrees. We were told to open the windows which were on ground level looking out on a high traffic area, parking lot, and general purpose patio (with benches & tables just inches from our window). When we complained that we did not like the safety of open windows, the traffic noise, and open display into our room we were told nothing could be done.
We called the front desk to order a fan & were told one would be right up. Four more phone calls & an hour and a half later the maintenance man delivered a fan by pushing open our adjar door (for ventilation) without a knock, setting the fan down, and stating "there is is" as he walked out of the room.
The next morning (after a poor continental breakfast) we checked out then discovered we had lost a pair of prescription sunglasses. We returned to the hotel and told the girl at the front desk that we would like to have them sent to us if there were found. The girl at the front desk never looked up so after a few moments we repeated our request. She then looked up, said "I heard you," and went back to her work without asking which room, our names, or where we would like them sent.
It was an absolutely horrible stay. We didn't sleep for the heat of the rooms (we could not sleep with the windows open & our 5 year old in the room), had horrible attention from the staff, a dry - mediocre at best- breakfast, and only forced acknowledgement from the staff when we requested assistance.