- 4 out of 5
- Avg. Member Rating
- 29
- Reviews
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3
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Editor Pick
Amazing Pool Area, Spacious Casitas
- July 9, 2008
- Rated 4 of 5 by
moviegal226 from Las Vegas, Nevada
We stayed in one of the property's casitas twice in the last month, so this is a review of that particular type of room.
The casitas are large and have a private carport and private entry. They have lots of room and would be great for families. The downstairs had a dining table, 2 sofas, t.v., wet bar and small refrigerator with 1/2 bath. Upstairs is the main bedroom with full bath and bed. The decor in the casitas was a bit run down, with really old burgundy carpet, very outdated bathroom fixtures, and furniture in desperate need of reupholstering. I think with some simple remodeling updates, this could be a first-rate property.
One of our casitas had a nice large balcony off the main bedroom, while the other had a huge sundeck right off the second floor. The sundeck had a full sized table with 4 chairs and an umbrella and 2 lounge chairs! Awesome for soaking in the Arizona sun. One casita overlooked a "private" pool, which was so much fun to step right outside and hit the water.
This is a super resort for kids! The main swimming pool area is amazing! The Hole-in-the-Wall River Ranch has a huge lazy river, waterfalls, mini golf, a Western themed town and a gorgeous outdoor patio with a firepit and smores at night. If you have kids, this is a super place to stay!
Lazy weekend at Squaw Peak
- May 24, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
At check-in, the room was not ready right away, so they upgraded us to a suite, which was ready and very nice. It had a view over the pool closest to the lobby, so it was convienent. For the most part, that pool was mostly frequented by adults, which was nice. On the other end of the property, there were a couple more pools, a lazy river and slide, along with several places to eat. The lazy river was nice and it was easy to find available chairs around the lazy river and pools. We didn't eat at any of the restaurants on the property - they were a bit pricey - $3.00 for a coke seemed like I was in Europe again... a little unnecessary I thought anyway. Near the property there is a sports bar called Gallagher's that has a whole menu of good food - not just bar food, so that was nice.
The room itself was nice, it had a separate sitting room with tv and couch, desk, chairs and then the bedroom also had a tv. The bed had a down comforter and down pillows - everything was very clean looking in the room. The furnishings looked new as well as did the carpet. We were pretty happy with this property and would go back. The only thing we didn't like was the price of the food at the restaurants on the property. The room service was also pricey, but to be expected. Rent a car if you don't want to stay at the property the entire time - since there's not much by within walking distance.
WILL BE GREAT WITH KIDS
- April 10, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
This was a friends weekend getaway for a concert. We were pleasantly surprised. We wanted to check out this hotel for a stay with the kids and we were very happy with our choice. We go to Phoenix every summer as a last getaway before school starts and this place is perfect. The staff at the front desk were extremely friendly and welcoming. We called Housekeeping to get a fridge for our room and they were there before the promised time and were friendly and helpful. The staff in the two restaurants we enjoyed were top notch as well and good food too. We will definitely return this summer for the last family outing before school starts. I'm sure our expectations will be met 10 fold.
Awful Staff, worse Customer Service
- April 1, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
During Spring Break, a friend and I stayed at this hotel. We had reserved a room for three nights, and the first night they put us in a king suite, instead of the two doubles we requested. They promised to switch us into the right room the next day, and that they would have a room ready between noon and 4. The first room we stayed in had a huge leak that turned the bedroom carpet into a small pool. Maintenance came to check it and was unable to find the source, and we had to stay the night in that room because they had over booked the hotel. The second day, having been promised a new room, they spent three hours claiming there were no other rooms available, until I contacted our travel provider, and suddenly the room we had reserved was ready for us. The entire hotel, including restaurants, was horribly understaffed, the people at the front desk were rude and slow. The second room we were placed in had a shower that did not drain properly, and after two nights in that room, it still was not fixed. The manager tried to contact us once to talk about the issues we had, calling in the middle of the day when we told them we would be out, but never returned our second call. We spent the rest of our trip at a La Quinta, and could not have had a better experience there. We paid a lot of money to stay at a hotel and found their staff and rooms to be far inferior to the cheap hotel we stayed in later. The pools were beautiful and fun, but the rest of the hotel was horrible.
Does not accommodate business travelers or internet users
- March 31, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Concierge was extremely helpful. Resort best for families with younger kids, but still nice and peaceful/quiet. Internet (wired) access was not working in our room. If it was available it was $12 to $14 per day. Too much to spend 10 minutes to check work or home e-mail. Although we asked numerous times if there were other access options, it wasn't until halfway into our week stay that we were told there was free wireless (and only wireless) in the hotel lobby only. And it was real slow. No other pc or terminal was available for access. Virtually all motels have free wired and/or wireless Internet. At $250 a night, it should be included!