- azsunluvr
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 35
- Reviews
-
7
- Photos
Not Worth The Money
- January 5, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
This is supposed to be one of the "Crowns" of the Holiday Inn chain, but all it has to offer there is location and nice public spaces. But our stay was miserable, especially as it came to housekeeping. Starting off petty, on arrival we had no tissues or hand towels which took three calls over the day to resolve and towels smelling of smoke, and ending at the absurd.
We came back to the room the afternoon of our last night to find it unserviced. I talked to management whose reply was we had our ?do not disturb? up all day, which we did not, but they would take care of it. We returned from our evening and found they had done nothing. (As an afterthought maybe we should have put our trash in the hall like everyone else.) Then the next morning at 8:30 we were woken to the incessant banging on our door that now did have a ?do not disturb? sign by housekeeping. Later that morning at checkout we stated our complaints again and simply got a ?so sorry.?
If you?re looking for a place to crash after slamming back hurricanes with you frat buddies then the Astor is your place. But if you?re looking for a place to relax after enjoying the food and jazz scene of Bourbon Street, I suggest staying somewhere else.
Hospatality even during Recovery
- September 9, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
The staff at the Astor crown plaza, was able to host my group of 12 for our annual event. Even though the city was amidst the recovery from hurricane Gustav. The rooms were large, clean, and the staff very accommodating. They Hotel sits on the corner of Bourbon & Canal, within walking distance to dome, convention center, and some of the finest restaurants in town. I will use this hotel, again.
Never Again
- August 26, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
I wouldn't stay here again. Upon arrival we were told they did not have a double queen available. They did not care that one of us would have no where to sleep. We had to scramble to find someplace for one of us. The hotel desk staff just stared blankly, could not have cared at all that we were inconvenienced. The next day after three bad attempts and an hour of my time they did finally move me to a room w/ 2 double beds, however no working hair dryer, or hot water. Called down to complain, nothing was done. At check out I lodge yet another complaint, about the stay and was told point blank that because I booked through a "third party" they did not have to do more than have some type of room available. That had I booked directly they perhaps could have done something for me. It was miserable as was the attitude displayed by the staff. 3 days.
Great Location great service
- August 20, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
The only complaint i have about this place was the surprise $ dollar a day for "incidentials" I dont mind paying for these things if Im told about them ahead of time..so i had $ tied up in their safe. And at our check out they didnt have the money that early so was going to have to wait til someone got there with the keys to the safe...well the emplyee at the desk went to the bank and got my money for me so we didnt have to wait any longer.
The valet is great he did us a big favor and went above and beyond his job. The car we drove is my daughters who just passed away from a brain tumor in June 08' after 7 months in the hopsital. So her car had been in a barn for storage,so we were smelling something very bad..He looked and found a rats nest, and he disposed of it for us, along with another boy that also was a valet..(I didnt get his name) but they were ALL very very nice.
The room was very nice and clean, very centrally located easy walk from/to any where.
I enjoyed my trip. We would stay here again
Best stay
- July 22, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
I've stayed at this hotel several types. This was the best stay yet. Problems with air conditioning seem to be fixed. Clean, staff ready to help with requests. Only problem was parking. When checking out, wait for valet was 45 minutes. However, vans were provided to drive guests to parking garage where you vehicle was brought up for you. Price of parking is over the top, but that's everwhere.