Best Western Strawberry Inn and Suites

From $ 96 per night

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7260 Saddlerack Street, Knoxville, Tennessee 379141-865-544-7737

Attributes:
Business, Luxury
Amenities:
Business Center, Dining, Fitness Center, Internet Access, Meeting Rooms, Parking, Pool
Type:
Hotel
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User Reviews

Results 1-5of 5 Reviews

Excellent!

A traveler

Travelocity.com

September 12, 2011

We booked 2 suites for our family. Two in each room. The rooms were spotless and comfortable the service was friendly and fast. The breakfast was very good. We travel a lot and have no problem recommending this hotel for travelers.

Worst Hotel Experience of my life / Racist hotel clerk

by heartytraveler

Cleveland, Ohio

December 8, 2010

This hotel had three high-school sports teams staying there, and the noise level was intolerable. The desk clerk on the first night said there was nothing that could be done about the noise "because they're black." I found this comment racist, ...Read more This hotel had three high-school sports teams staying there, and the noise level was intolerable. The desk clerk on the first night said there was nothing that could be done about the noise "because they're black." I found this comment racist, offensive, and ridiculous. I replied that I didn't care if they were green, that other people had a right to quiet sleeping hours in a hotel.

My husband is an epileptic, and the lack of sleep triggered several seizures for him, after which he was unable to complete the trip, unable to visit with family we had come to see, and unable to fly home on an airplane. We had to pay the rental car company hundreds of dollars extra to drive the car back to our destination, which took two extra days and we incurred more hotel expenses (at another hotel chain, thank you, since we had had such a horrendous experience.)

My husband became seriously ill after two days and nights of no sleep, and I had BEGGED the front desk for help several times on both nights. I was very angry by then, and had a right to be. When I filed a complaint and asked for a refund, the manager of this hotel wrote me a nasty email telling me that I had "cussed" (I believe this is a Southern misspelling of "cursed"?) in front of the "children" (this was a high-school football team) and was not welcome to return to "her" hotel.

Never, never stay at this hotel. In fact, I think it should be picketed for racist remarks. The Best Western corporate office, although initially sounding sympathetic, decided that all they could do is send us a $25 gift card FOR BEST WESTERN. There is no friend or enemy that I would wish this on, so it's useless.

Seriously folks, I was a teacher and ran several school group field trips to hotels and never once had the kids running amuck in the hallways. This hotel staff should be fired over this incident, and according to the beleagered cleaning staff, it happens several times a year. So just never, never stay there. Not worth it. Close

Don't Expect to Swim -- the Pool Is Intentionally Frigid

by kohelet

Chattanooga, Tennessee

October 20, 2009

We chose this hotel specifically so our young kids could swim in the indoor pool. They keep the pool at 77 degrees (there's a thermometer), which is intolerably cold. We complained and were told that this is intentional to keep algae growth down. I ...Read more

Not the Marriott, but totally would stay here again!

A traveler

Travelocity.com

April 22, 2008

Because we have two small kids (including a 1 year old that needs milk), we required some place that had a refrigerator. We generally do the Residence Inn because it is rather roomy for us, but I was pleasantly surprised here. Their definition of ...Read more

Pretty good for price

A traveler

Travelocity.com

January 21, 2007

We were given a handicapped room when we arrived, which they said was only one available due to some group gathering. At least it had a king and a chair w/ottoman. Room was pretty good for price, not outstanding value. No meat on breakfast bar, ...Read more

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Best Western Strawberry Inn and Suites

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User Reviews

Excellent!

Worst Hotel Experience of my life / Racist hotel clerk

Don't Expect to Swim -- the Pool Is Intentionally Frigid

Not the Marriott, but totally would stay here again!

Pretty good for price

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Best Western Strawberry Inn and Suites

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User Reviews

Excellent!

Worst Hotel Experience of my life / Racist hotel clerk

Don't Expect to Swim -- the Pool Is Intentionally Frigid

Not the Marriott, but totally would stay here again!

Pretty good for price

Compare Rates Across Websites