- 4 out of 5
- Avg. Member Rating
- 13
- Reviews
Not all Sheraton Hotels are created equal.
- March 23, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
Having been a long time Starwood Rewards member we have stayed at many fine Sheraton, Westin, and W Hotels . The Sheraton Los Angeles Downtown did not come close to meeting our expectations. We expect a Sheraton Hotel to have a very helpful and cooperative staff, a very comfortable bed, updated furnishings, soft and fluffy towels, bath robes, and a TV that works. The Sheraton Los Angeles Downtown provided none of that. The front counter staff was rude and uncooperative, the bed was not very comfortable, and the towels were thin and rough as sand paper. The TV was ancient and the remote did not work. Overall this was a very bad experience. We will not be staying here again.
Worth Staying at Again
- January 15, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
Initially when I checked in, the one person behind the front desk was not very friendly. Almost very cold like and not welcoming at all. But I have to say, that was the only negative thing I had to say about the Sheraton and their staff. Rooms were clean, well stocked, staff was friendly and accommodating. I rented two rooms and although they were not able to join the rooms together, they had them right across from each other, which was very convenient.
The lobby was clean and well kept. Very inviting. Location was also very convenient. Close to neighboring areas, and connected to the shopping center, which had easy access to the atm machine as well.
We used the valet parking several time a day, and the staff was very friendly and never once gave an attitude by the number of times my family and I were coming and going form the hotel.
Unfortunately, this hotel did not have a swimming pool, which my kids would have really enjoyed.
LA Trip
- December 5, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
It was a very nice hotel w/ great service. The bar and cafe were pretty pricey but very nice. The only bad thing was they charge for their WiFi service...who does that anymore?
Sheraton Downtown LA
- October 16, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Why did they have to put us next to the elevator? I did not sleep for 3 nights because of the constant noise. Also, I brough my own shampoo, and the maids took it.
Plus, they did not have gratus WiFi which seems to be free everywhere else.
Next time I book with a online company I will not negotiate a hotel stay. I do better on my own, and can have a raport with the staff that way. They seem to resent guests who use your service.
Business Trip & Some fun too
- August 22, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Room was clean, and beds were comfortable. Felt safe in area of hotel. Nice to have lots of pillows. Did get room service and the pizzas were very good, but of course pricey. Paying for Internet service was disappointing considering this day and age with Wi-Fi everywhere. Liked that it was close to public Metro Rail transportation, Macy's plaza is nice, but not open very late. Smoothy shop was only place to get food late. Hertz rental was very nice providing upgraded car for same price, and convenient. Hotel needs to upgrade it's carpets on the floors.