- Casual
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 21
- Reviews
Excellent Experience
- November 24, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I had booked this hotel based on the amenities offered, the price, and the proximity to Sedona/Grand Canyon. It was better than we had anticipated! Upon our arrival, we were greeted very enthusiastically by the young woman working at Reception/Registration. She was extremely sweet and enthusiastic in sharing her knowledge of the area and suggesting the best way to experience it. The room was clean, quiet and very comfortable..we slept very soundly. The cooked-to-order breakfast included in the price of the stay blows away the competitions' "white flour-and-sugar" continental breakfast offerings. I would definitely return to this hotel location and will look to stay at other ones during future travel adventures.
Great Hotel
- November 24, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I was in Flagstaff on business and happened across the hotel where I stayed one very pleasant night. The staff was very helpful and cleared up a bill error that I experienced without hesitation. There was a free "Happy Hour" in the evening and and excellent hot breakfast that supersedes the standard continental breakfast with made to order omelets. The room that I received was clean, spacious and comfortable with a microwave, mini fridge, small kitchen sink area and the o so important coffee maker. I would definitely stay here again!!
Very enjoyable stay for family vacation
- October 7, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Visited Flagstaff (first time) in early August - loved escaping the DC humidity! Our visit was greatly enhanced by our stay at Embassy Suites. Check-in was a breeze; although we were early, our two rooms were ready and were very nice. Rooms were very clean and not too worn (many ES hotels are getting a little old), everything worked OK (plumbing, TV, lights, etc.) and the public rooms were very nice. Like all visitors, loved the manager's reception and the breakfasts, and by luck there was a great Barnes & Noble across the street. Not a lot to walk to in the neighborhood, but we had a car so no problem. Checking out was easy as well, and parking was convenient (and free). Hotel is on a busy intersection so one needs to leave the parking lot with care. Housekeeping was fine, and we did not smell smoke (or anything else) around the property. Pool looked nice and was generally busy. Bartender was frlendly and efficient. Plenty of families with young children running around, which does not bother us at all, but could disturb some travelers looking for a more gentle or restful stay. All in all, a typical ES experience, which is to say, very comfortable to return to after a busy day.
Filthy, Dirty and Worn Out
- September 18, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
Having stayed at various Embassy Suites across the country and being a Hilton Honors member I thought we were safe to book this location without ever having seen it. What a major disappointment.
The furniture and carpeting were filthy and quite worn out. Light bulbs were burned out, years of bateria were hanging out from the cold air return, the bathroom sink faucet was so close to the back of the sink that you could only get the tips of your fingers under it, the wet bar faucet in the living area was leaning and ready to fall off, the table work surface which was attached to the wall was so wobbly you could not use it as it was hanging by it's screws. The tv was an old style console tv cabinet that had it's workings removed with a portable placed in the cavity - what a joke. The pool and hot tub were full of dirt which made them unusable.
This was by far the worst room either of us has ever had. There were no comment cards in the room or the lobby. I made note of all of the defects and provided it to the desk clerk in hopes that maybe they would resolve some of the issues for the next occupant. All I received was an apology.
The description of this property states it was newly remodeled and exquistely decorated. Be forewarned this only applies to the public areas like the lobby, dining area and workout room.
The made to order breakfast was great and the staff friendly -
Extemely Disappointed
- September 8, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
Stay away!!!
Having stayed at many Embassy suites across the country were were extremely disappointed in our most recent stay. It was amongst the worst room we have ever had anywhere. It was so bad that I just wrote to Hilton Corp.
The carpeting and furniture in our room were flithy and just plain worn out.
Lightbulbs were burned out - the cold air return was so full of flith it was hanging out from the vent.
The bath sink faucet spout was so close to the back edge of the sink that you could not get your hands underneath.
The entertainment sink's faucet was wobbly, barely attached and falling off
The table which was attached to the wall was ready to fall on someone it was so loose
The living room tv was a portable model set into an old tv console that had it's tube removed - what a joke!
The pool and spa were full of dirt in the evening and still the next day - yuck.
I will say that the lobby and workout rooms are newly remodeled but not the rooms. The made to order breakfast was nice as well as the evening manager's reception but it does not make up for the old, worn filthy room.
There were no comment cards anywhere on the premises so I made note of the problems on a piece of paper and gave it to the clerk upon departure. They offered only "I'm sorry". For $$$ a nite plus tax our expectations were much higher.
We would never stay at this property again for any price.