Loews Ventana Canyon Resort
- s2artr
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 15
- Reviews
Spring Break
- March 23, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
OK so we left the kids elsewhere and spent 2 nights on our own. Had a wonderful time. 4th floor room view over the "City", not as scenic as other views in hotel but did not do a lot of time on the private balcony. Staff was great. Arrive at the pool before 10 for a spot.
Miffed
- December 18, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
I have stayed at this hotel several times over the years and other than the pricey food, almost always had a positive experience. But the last stay in November was lousy. Poor service (no roll away bed as promised, no newspapers - although the front desk specifically asked which ones we wanted at our door) pricey room service (a $100 food credit was quickly absorbed by the $80 bill for two kids' pastas, two desserts and two appetizers, not to mention the 21% gratituity charge). Costly amenities ($11 a day for Internet service, $10 to use the on-site workout facilities. HELLO?). I used my cellphone, so I was able to avoid the $1 a call charges on the hotel phone.
After one night, I requested a larger room, thinking that with two teen girls, we could use the extra space. But they refused unless we ponied up $100 a night extra. Kind of surprising, given that the hotel was at less than 50% capacity. You'd think they would want to please customers and entice them to return.
Nickel and Dimed
- December 15, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
There were fees and charges everywhere I looked.
I arrived in my room thirsty from my trip and was welcomed by two big bottles of water.....for $12! Most hotels aspiring to this class welcome you to your room, they immediately started trying to weasel extra fees out of me.
They advertise high-speed internet, but it's not wireless and they want $12 a day or some similar rate. My cell phone wouldn't work on the property, and there was a $1 surcharge for each phone call, even local calls. Every time I turned around it seemed they wanted another fee.
This is supposed to be a high end property. This mercantile approach wasn't gracious or welcoming.
It was a lovely site, but won't return until the corporate management stops seeing guests as walking ATMs.
Not worth the money
- December 3, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
My husband and I stayed here in Tucson during Thanksgiving week. I was very disappointed in the property. The room was very dated and worn. There were holes in the pillowcases, and the room was a hodgepodge of mismatched furniture. Restaurants had few menu selections and high prices. (the $14 hamburger was average) No discounts on greens fees for guests, either, they were outrageous at $120 for 9 holes- twilight rate. We ended up both eating and golfing elsewhere.
Just Short of Perfect
- August 26, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The resort is tucked away in a canyon (duh) in the shadow of one of the many desert mountains in Tucson. The setting is idyllic, staff is courteous, and the scenery/ landscaping is beathtaking. Check in was seamless, but our 'non-smoking' room stank like an ashtray. The staff apologized and quickly gave us other accomodations.
Everything seemed perfect...until we started looking at the fine print for some ammenities that you would expect from a upper ranked resort.
Refrigerators are not standard in the rooms, which I consider a must in a desert clime. The front desk told us there was a waiting list to get one placed in the room from housekeeping. No microwave either. Internet access was available, but at the highway robbery price of $ a day! And get this, there is a 'usage charge' for using the Fitness Center of $ a day. Give me a break! Even the cheapest of hotels allows its guests free use of an area to sweat.
The only other concern I have (being a security professional) is the relative ease anyone up to no good, can easily access the rooms on the wings without having a key from the parking lots. I guess the crime rate in Tucson is low enough where folks in Ventana Canyon don't have to be concerned about such things, but the lack of a security gate and cameras, at a minimum, would make me nervous about having my wife and children stay here alone all the same.