The rooms were nice and spacious but the bathrooms were small. Clean quite rooms, noticed very little noise even thought the hotel had no or very few vacancies left. Hotel still going thru some renovations appears to be mostly completed. I would definetly stay here again, staff very friendly and helpful. Nice lounge and dining facilities, pool and jacuzzi area very clean with towels provided. The only negative statement I can make is sunday morning the elevator floor needed vacumed from all the traffic saturday night which wasn't done until later in the day Sunday.

When we stayed there it was having some renovations done but the crews were very respectful and stopped working around 8pm. The staff are great. The rooms are a bit dated but the beds make up for it. I will stay again.

Hotel lobby under construction (nothing on Travel website let us know this...we would have booked elsewhere based on this alone.) We wanted a non-smoking room, but ended up with heavy smokers next door (strong smoke smell came into our room for the duration of our stay). We complained every day of our trip...without any action from the hotel. On our second day, we actually had to have the front desk find a housekeeper to clean the room, as they apparently forgot to do it (it was around 5pm and the housekeepers were packing up to go home). Hotel restaurant took our food orders, and only 20 minutes after placing our order let us know that they were 'out' of one of the meals. When I spoke to the manager about our stay, he didn't seem to care, so I'll likely write corporate next to discuss. Review states walking distance to Colonial Williamsburg...it's actually about a mile away. Next time, I'll be staying elsewhere.

We were not pleased with the internet service in the lobby, since it cost $.49 a minute with a minimun of a $3.00 charge, Also it was $.50 a page to print anything out. Most of the hotels that we stay at offer free internet. We wanted to use it to MapQuest some of our side trips around the Williamsburg area.

This hotel is very large. I was impressed with the customer service. We were scheduled to be in a room with doubles and they changed it to a king for us for no charge! It is a very large hotel and some of the rooms have a nice view of the courtyard. We were in the recently remodeled area. The room also had a sleep CD and a fridge in it. It was overall very nice for the money. We run a buisness and are looking at one day having a meeting in the facility. The only negative that I can think of is that it was not very close to any "nice" places to eat at. However, if you are going to Busch Gardens it is like two-five minutes from it. Overall it was nice.