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Quote: My "internet rate" room was located in a building that felt isolated from the main lobby and smelled awful. My room was not clean and thankfully I only had an overnite stay for business so I could leave early the next morning. Location was only... Read the full Sheraton Richmond West Hotel review
Quote: This hotel is spread out and the "towers" are not a convenient set up for a business traveler. I felt isolated and a bit unsafe.I chose not to walk alone through the lengthy passage to get to the main lobby , workout room or business... Read the full Sheraton Richmond West Hotel review
Quote: Stayed there 3 days. Slept most of the day hours. Mostly quiet then. For the price free Wi-Fi would have been nice but was extra. The business center was available when I needed it but potentially could be a problem with only 2 PCs. Staff was good... Read the full Sheraton Richmond West Hotel review
Quote: We stayed two nights, and we were charged TWICE--It appeared on our bank account that charges were made two times. Staff there wouldn't do anything about that, and accused us of being at fault. We ended up calling Sheraton main number to get... Read the full Sheraton Richmond West Hotel review
Quote: The layout of this hotel is extremely confusing, and parking at times can be very limited. The lobbies and hallways are very run down, I cannot stress that enough. They smelled terrible and looked as if they had not been renovated since the 1970s.... Read the full Sheraton Richmond West Hotel review
Quote: Our Room was dirty and when we went to take a shower the next morning nasty water sloshed out from under the liner placed in the tub to refinish it. Smelly and foul. When the desk was called the attitude was so what do want us to do about... Read the full Sheraton Richmond West Hotel review
Quote: All the carpeting needs replaced, the comforter on the bed had stains, one light bulb was burnt out in the bathroom which was really small. The internet is $9.95 per day- we did not use- when elsewhere where it was free.Did not choose this hotel- it... Read the full Sheraton Richmond West Hotel review
Quote: Despite havig many open rooms, we were placed in the middle of a convention group....screamimg, drunk group members kept us awake until 4AM, and started up again at 7AM. Room run-down and staff unfriendly.