Baymont Inn and Suites Rockford
- 4 out of 5
- Avg. Member Rating
- 13
- Reviews
No rest at all
- June 25, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
Thurs. night when we arrived we went to sleep. About 11:30 p.m.the people in the room above started jumpiing around and running sending a constant pounding noise into our room. At 12:30 I called The front desk to complain. At 1:00 I called again they told me that they were children of one of the employees staying there overnight and that he would call their mother. At 1:30 a.m. I went to the front desk and asked them to go up to the room instead of just calling on the phone and take care of the problem. He told me he was kicking them out. At 2:00 a.m. he went up there and supposedly sent the kids friends home. Finally they settled down. Once again at 5:00 a.m. it started all over again. It was the worst time as well as customer service I've ever experienced and I won't be back. Unfortunately I paid online so was not able to be compensated. They did give me 4 10 dollar coupons to Applebees that expired in one week and you could only use one of them at a time. I don't recommend this Hotel, there are plenty for the same dollar amount to choose from who treat you like a real guest. That was just unacceptable!!
Pretty clean, but not the best pool area
- February 8, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
Overall the room was clean, the front desk was very kind and helpful; however, the pool area is getting older, it is a very small pool, and there were some missed details in cleanliness of pool area (bugs at edges, algae vs. mold growth by windows, and most tables got wet easily from kids jumping in). The pool water was cloudy--not crystal clear. Also, it is important to me to be able to see my kids at all times when they are in the pool, and there was a large support/beam that limited visability. (I moved a chair to be able to see adequately, but got a bit wet)
There seemed to be a musty smell throughout the building....Our room was clean except it could use an update/paint in the bathroom(dusty/less clean above the tub surround----not an issue if you are not tall enough to notice).
Excellent value for the price for a room, but I wouldn't recommend it for kids to swim.
Breakfast was nice though not very many tables.
Nice hotel.
- December 11, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Nice hotel with a great breakfast area and food with 24 hour coffee. Only complaint is that they did not do a good job of having the snow and ice cleared from the parking lot.
Very pleased
- October 28, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Breakfast was excellent. Cookies in evening were a real treat. Staff was helpful. Close to places we needed to go. I would definitely stay here again and recommend it to others. It was quiet even though located close to tollway.
Overnight stay hit the spot
- August 26, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I must compliment the front desk clerk to start with. When we checked in, she was swamped, and she never broke her smile and never felt the pressure...:) The hotel is a typical Baymont suites...great breakfast, although since I was undergoing surgery the next morning I couldn't partake of it by my companions loved it. The rooms are clean, the service is fantastic. The pool is warm. What else can you say? It's not $$$ a night because the Taj Mahal it's not. But it's more than comfortable and I don't believe anyone can complain about the hotel!