You get what you pay for
- August 2, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
I am an economy traveller and firmly belive that you get what you pay for. When booking this trip for my wife's grandmother's funeral I was looking for the best deal I could get. This hotel was perfecly fine for what we paid out.
Pros:
The room was quite attractive to look at and was spotless.
The bed was firm and the sheets/comforter clean.
The cleaning crew did a good job but on one occasion did not make the bed as we had left clothes on it. They did leave a note explaining why they left it - nice touch and our fault not theirs.
The location was great, then again in Syracuse you are never more than 15 minutes from anywhere anyway.
The front desk crew were not over friendley but were not rude either. Again you get what you pay for.
The resteraunts around the hotel were superb. We ate at Prontos pizza (take out), Joeys and Denny's for breakfast. All within walking distance (we'er talking yards!)
Cons:
The hallway on our non smoking hall smelled strongly of smoke. The room didn't.
Bottom line - This is a clean economy hotel nothing more, nothing less.
trip due to death in family
- January 16, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
When I checked in the service from the staff seemed helpful. After the first night I met the housecleaning person on the floor who inquired if I needed service. Well, the service involved me, later that day after the room had not been cleaned requesting clean towels, soap, etc. When I had forgotten to request washtowels until the night shift was on I was informed that that was housecleanings problem and they would be in in the morning. The second night was somewhat OK, after I had received the clean towels etc, but, had to use the leftover soap from the first night and the the same ice tray without a clean liner. The third day they finally got it right, but, when I turned on the heating unit it made some much racket that I had to turn it off and sleep without heat in the room other than the general insulation of the building for my third and final night. By the way the temperature outside was around 20 degrees. I mentioned this as I was leaving and the night clerk wrote it down, but, seemed hardly interested as she only indicated that the system was probably frozen up. It doesn't speak well for service. Additional problems involve a sqeakly exhaust fan in the bathroom that sounded like the bearings were burnt out. The heating element smelled like burning lint when it was turned on and gave me the feeling that if left on it might catch on fire. I can say that the daytime front service seemed adequate, the contental breakfast was OK, but, the housekeeping services and nighttime services need a lot of work. There is a red barn in the area that appears to be a much better place to say if you need services.
Unpleasant Front desk
- May 25, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
The maids at the hotel were the most pleasurable experience of this stay. They were helpful and catered to our needs as best they could. The front desk on the other hand were completly the opposite. They did not make me feel welcomed at all. As a matter of fact, when I needed directions, I just struggled with a map because I did not want to deal with the unpleasantry at the front desk.