The customers service is really bad. The rooms have a terrible smell. The parking lot is too far. They need to learn more about customer service and treat better all customers.

I found the place really charming when I walked in...but my opinion sank pretty quickly with some kind of bugs flying around the lobby. The decor was a comfortable living room with fireplace, a bit on the sophisticated side. We checked in at 4pm., and our room was still not ready or clean. When we got to the room, I was rather disappointed...but now I realize that all the buildings are fairly old and the rooms have gone through some remodeling. It is an awesome location for walking to Union Square for shopping and dining. Loved my first time to S.F. - but not so sure about the hotel.

Room was not large but well-equipped and very clean. Bed was a little bit too firm for us, but would have been ideal if you had a bad back! Centrally located.

Everything about the Hotel had a sense of taste. The Interior Decorating was a bit on the conservative style, but fits the clientele. We got to the Hotel just in time for the wine tasting. It wasn't really a wine tasting, just complimentary decent wine, and a chance to socialize with the other guests in the pleasant Hotel lobby. The staff was very helpful and friendly and everything at the front desk went smoothly. We then went up to our room, which was very nice, though a little small, but one doesn't go to S/F to sit in their hotel room. Valet parking is a huge attribute. The Hotel has a great location a block up from Union Square, which is a good location. There are lots of shopping & eating & drinking options within a few blocks, plus access to major bus & cable car routes. The Hotel is a great price for the area and in one of the most expensive cities around, I would definitely recommend it too my friends.

Hotels in S.F. are generally more expensive than in most other cities. The reason is probably that the housing costs in S.F. are very steep in general. Further one should expect to pay $20-30 for parking.

Location:
Bush Street is in downtown S.F. which is near China Town, Nob Hill and Union Square. However you are a 20 min. walk from the sea and pier 39. Whether you prefer the ocean veiw of the buzz of down town depends what you are after.

Reception:
When I first saw the reception and the male receptionist I actually expected a little bit of arrogance since he seemed very busy preoccupied. However when it was my turn he was kind and professional. The reception was smaller and a little more worn that in most hotels in this price range I had seen in cities in the US. However the place had a great deal of charm living up to the name of Vintage Court and the European influence it has is distinct.

The room:
As I expected the room was a little smaller than other hotels in the same price range in the rest of the US. However the room was clean and charming so there was nothing to complain about.

The rooms are clean and nice and have the most important facilities including a minibar.

The hotel does not have modern facilities like a fitness club or similar however most of the time should be spend on exploring the city anyway.

Wine hour:
The hotel has a wine hour between 5pm-6pm which is popular. When I was there it was self service but that didn't matter and the white wine I tried was very good.

Everything considered I can recommend a stay at The Vintage Court especially if charm is more impotant to you than size and the newest facilities.