Way Better Than Antipcated
- August 6, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
We were upgraded to a King Bed, corner room overlooking downtown Cleveland. Had ammenities we didn't expect... microwave, fridge.
We could walk to great restaurants & entertainment. It was even walkable to R&R Hall of Fame.
Very luxurious. Friendly & helpful staff.
Great Hotel for the money
- July 29, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
I was in Cleveland to see Kenny Chesney at the Brown's stadium (with 50,000 other people!) I booked the room 6 months in advance, though when i got there, the room they had was not the room i was guaranteed. I was with a friend of mine, and asked for a room with 2 beds. The room i got had 1 king size bed and a big jacuzzi bath. If i would have been with my hubby, it would have been great! I immediatley told the front desk about it, even showed them my reciept, but they said there was nothing they could do. They were completely booked. I told them I had reserved the room 6 months ago, so they offered me a free cot, which i did not want to sleep on nor did my friend. I thought the manager was kinda rude about it as well. The room key had some problems also. We had to exchange it because it didnt work the 1st time. There was only one working elevator and it grinded and screeched so bad we were half afraid to ride it. The view from our room sucked, too. I guess they are doing construction next door. The parking garage is a little far, especially if you have a lot of luggage, but it is lit and there are security guards around. The location is very convenient..within walking distance to many attractions. The free breakfast was good, and the staff was very friendly (with the exception of the manager!) Overall, we had a good stay, and Kenny was awesome!