Shephard's Beach Resort Reviews (Clearwater Beach, Florida)

WARNING - STAY AWAY - OBNOXIOUS ABUSIVE STAFF

A traveler

Travelocity.com

November 1, 2011

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After an argument on the phone with this hotel Manager - the hotel would not let me heck in and threatened to call the police if I came on the property. I have received no help rom Hotwire who refused to switch this to another hotel or refund the ...Read more

WARNING - OBNOXIOUS & ABUSIVE STAFF

by nexusbroadcast

Kissimmee, Florida

November 1, 2011

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After an argument on the phone with this hotel Manager - the hotel would not let me heck in and threatened to call the police if I came on the property. I have received no help rom Hotwire who refused to switch this to another hotel or refund the ...Read more After an argument on the phone with this hotel Manager - the hotel would not let me heck in and threatened to call the police if I came on the property. I have received no help rom Hotwire who refused to switch this to another hotel or refund the purchase. We are traveling and the hotel said my wife and 3 year daughter could stay but I would have to find a different hotel to stay in. Does this sound reasonable to you? This was for my daughters 3 year birthday and this hotel ruined her experience and hotwire unbelievably denied any sort of assistance to us. We could not use this reservation as my wife was not interested in staying in a hotel without me. The argument began over loud music until 3 AM on the first night of our previous stay - when I thought thing were ok - the music did start blasting again till 3 AM again the next night - no one could sleep. The staff was unhelpful and disrespectful the manager the same yet belligerent and dictatorial. I am 41 years old -I will nto take disrespect from an 18 year old 'manager'. I did think the problem was resolved the second night so I did book a third night - but the music started at 11 PM until 3 AM. Loud thumping music that you could feel in the walls - in your head and in my heart. We could not sleep at all for two nights. When the ‘manager’ said she couldnt move us away from the nightclub or refund our money - we said we would stay in the same room - but she said that because we booked on hotwire - we would have to move we couldnt keep the same room for multiple nights. My wife told her that was unacceptable and she was then treated rudely and without concern for our enjoyment of the property. My wife was crying during the call and after. I called the 'manager' who immediatly began yelling at me - would not let me talk - talked over me and spewed a few obscenities - it was not ok for me to vent back - she told me to get off the property and that she was calling the cops! No more Hotwire for us!

In addition here are some other things about this hotel in no particular order: All this the floors in the room were tile - which I thought would be great - no dirty carpet? After walking to the balcony and back to the bathroom our feet were black! Nasty! In the first room we found a used condom behind the night stand. You couldn't open the safe enough to slide in your laptop because it hit the top of the closet. Staff was rude bordering obnoxious - specially if you asked them for something. The restaurant was great food but the waiter acted like he was doing us a favor. Even when ordering a last round of margaritas during the last 8 minutes of happy hour - his response was that he would see if he could get it in! The bar was literally 50 feet from where we were sitting. And then he gave us a comment card expecting a good review for doing his job and walking to the bar and getting those for us during that eight minutes. The beach is nearly non-existent and does not resemble the online photos in any way - maybe a little at low tide early in the morning - but you wont be out there remember you cant sleep at this hotel because of the thumping music all night. Dont bother complaining or asked to be moved - they'll laugh at you. They said we should have read the website. We did - after hotwire sold us this blind booking. We couldnt see what it was until after we paid and then it was non changeable and 'impossible' to cancel or refund. That sounds more like a carny game to me. But hey it was hotwire - I figured we could trust them. Apparently not. Hotwire expressed no concern and when transferred to a supervisor actually sided with this hotel and the woman continuously enticed me to cuss and yell at her as if that would make her feel better about stealing my $75.

She didnt get what she wanted - and supposedly a manager would call me back the next day. They never did. I have disputed the charge which went through my paypal (Hotwire's new scam) which I have little hope of recovering. But I am trying. I was going to bite the bullet and just stay one more night for my daughters sake - but they threatened to have me arrested if I came back. This was simply an argument over the phone that never should have gone that far - no threats were made - just a heated argument. Does this sound like professional behavior? A customer doesnt agree with the treatment they are receiving and gets thrown out of the hotel for complaining over the phone? Seriously? Also the hotel charged a $50 night deposit that was not disclosed at the hotel upon check in - it was on their website - but remember I didnt book this on their website and couldnt see this until after I had booked it. And then take it or leave it - but if you leave it - you lose your money. Close

honeymoon

A traveler

Travelocity.com

March 2, 2010

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my husband and myself just came bak from Shepards on our honeymoon. we had a great time. the rooms were very nice and so were all the staff at the hotel. the food is great and room service was delivered hot and very quickly... the outside bar is ...Read more

nasty and filthy

A traveler

Travelocity.com

February 15, 2010

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feet stick to the hotel room carpets. Cold water takes 15 minutes to get lukewarm shower. NOISY!!!!!!!!!!!!!! Management very rude, but they have bouncers to intimidate all guests. Making dinner reservatons online? Don't worry they screw that up ...Read more

Lots of Partying

A traveler

Travelocity.com

January 17, 2010

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I just got back from a week long stay. If you like to party go here. I brought my husband and two teens here. We didn

would never stay again !

A traveler

Travelocity.com

April 10, 2009

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I've been to Florida many times and this place is the worst yet! The employee's are very rude. That is the manager, housekeeping,bartender's,and bouncers! My stay there was with another adult over 21, and three 20 year olds. They give you wrist ...Read more

very dissappointing

A traveler

Travelocity.com

March 29, 2009

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The smiles disappeared after we opened the door to our pool side suite. It looked like a basement with a fridge, stove, couch, chair and table in it... not spic n' span clean! We were afraid to sit on the furniture because it looked oily... but when ...Read more

NEVER AGAIN !!!

A traveler

Travelocity.com

August 15, 2008

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My friends and I stayed there for the weekend 4/04/09 and were all treated as if we were criminals ! Yes it is a party, they will give you free shots and push the alcohol on you, but at the same time they have employees there (especially the big ...Read more

very dissappointing

A traveler

Travelocity.com

August 9, 2008

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The smiles disappeared after we opened the door to our pool side suite. It looked like a basement with a fridge, stove, couch, chair and table in it... not spic n' span clean! We were afraid to sit on the furniture because it looked oily... but when ...Read more

Adult with 3 teens

A traveler

Travelocity.com

March 22, 2008

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Staff was great and accomadating. Thought beach front would be larger. as disappointed with that. Poolside room on weekend is very noisy from band playing at Tiki bar, and party-goers hanging out around pool area. Definitely a place to stay if you ...Read more

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Shephard's Beach Resort

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WARNING - STAY AWAY - OBNOXIOUS ABUSIVE STAFF

WARNING - OBNOXIOUS & ABUSIVE STAFF

honeymoon

nasty and filthy

Lots of Partying

would never stay again !

very dissappointing

NEVER AGAIN !!!

very dissappointing

Adult with 3 teens

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Shephard's Beach Resort

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WARNING - STAY AWAY - OBNOXIOUS ABUSIVE STAFF

WARNING - OBNOXIOUS & ABUSIVE STAFF

honeymoon

nasty and filthy

Lots of Partying

would never stay again !

very dissappointing

NEVER AGAIN !!!

very dissappointing

Adult with 3 teens

Compare Rates Across Websites