Sheraton Gateway Los Angeles Hotel
- rbank
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 32
- Reviews
-
31
- Photos
Great airport hotel
- July 29, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
My family stayed here before we flew out of LAX following our vacation. The shuttle to the airport was excellent -- very prompt and less than a 5-minute trip. We were also very pleased with the frendliness of the front desk staff -- we had just finished our cruise and arrived earlier than expected, and the staff when out of their way to accomodate our early arrival. Some hotels insist that you adhere to the 3 p.m. check-in time, but this hotel is big on customer service. We were pleased.
Restaurants are very pricy, but there is a Subway within walking distance.
A couple of minor problems -- the elevators did not work properly at all times of the day. We waited for upwards of 20 minutes on the 5th floor to get a down elevator. Later, a group was waiting exhaustively in the lobby for an elevator when the doors finally opened, a group exited, and the doors closed (and the elevator left) again before a single person could get on the elevator.
Also, we took the trolly that stops outside the hotel to Manhattan Beach and were extremely disappointed with the service. On our return trip, the trolly was more than 30 minutes late from the posted stop time. Then, when it arrived, the driver said it was too crowded and we'd have to wait 5 minutes for the next one. 30 minutes later, it finally arrived, but the driver exited and took a 5-10 minute break. On the way back, we had to bypass stops where others similarly stood stranded by this shoddy service.
After eyeballing other LAX hotels, we decided this was the best option and will stay there again on our next trip. We'll do without the trolly, however.
AWESOME
- July 24, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
The entire staff was so nice and helpful. This place was awesome. The beds are very comfortable. The staff was also very accomodating. This was a wonderful place to stay.
Also, with it being so close to LAX, the noise was minimal. I was pleasantly surprised by this.
Excellent hotel.
- July 18, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Room is very clean. It was perfect for my wife and myself in a 4 night stay. Parking garage price could be improved but it seems to be a L.A. commom problem everywhere you go.
I will stay again in this hotel in future.
Very Satisfied
- July 17, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I have been on many trips. Personal, and for business back when I worked in telco. This was one of the most pleasurable. From booking, to the hotel. Everything was great. I know they had a fitness room, pool, and business center. I did not use them, so I can't rate them.
The staff was helpful and pleasant to deal with. From valet to room service, front desk to bell hops.
I loved the location. While close to the airport, I did not have the noise I gotten from many other places. I loved the car rental return was a few blocks away, and the highway around the corner. Everything was nice and easy.
On the pricey side for some I suppose. The gf has more travel experience than me, and would not deal with valet, internet, or some of the other things I choose to pay for. But it's a vacation, and I expect to pay for those things. I am not nickel and dimeing on my vacations. I am there to enjoy. So charge it up on the card baby!
They did have two restaurants in the hotel. I did not eat at Shula's, but the other was a bit on the pricey side for what was offered. I simply did not think their food was worth it, and they had a short menu. I do not mind paying $10-15 a meal, but I expect it to be good, and I would like a bigger selection or variety on the menu.
Keep in mind, we were traveling as two adults. No kids. So that I am sure can factor in when you have two more mouths to feed in regards to cost. However, I was very happy with my trip, and experience.
Great for a Weekend Getaway
- July 3, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
The hotel was amazing and very swanky. We could tell it was renovated, because the shower was a bit outdated. But the rest of the room, from the bold colors to the textured furniture was gorgeous. The restaurant serves amazing foods, particularly steaks. Room service was available 24 hours a day, and checkout was quick and simple. Everything about this hotel was wonderful. The staff was courteous and even provided complimentary lemonade in two flavors to guests during check-in. The fitness facility could compare, in size, to a local gym and the pool was clean and sparkling. The rates were very affordable... we were pleasantly surprised. Two thumbs up.