El San Juan Hotel and Casino

From $ -1 per night

Avg. User Rating:


6063 Isla Verde Avenue, Carolina, Puerto Rico
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User Reviews

Results 1-10of 103 Reviews


Used to be great, not anymore

A traveler

Travelocity.com

Used to be a great hotel, not anymore. I used stay in this hotel every year I when back to Puerto Rico. I was so disappointed with my last visit last June (2008)t. A lot of changes, for the worst. Starting with the ugly front desk staff uniform ...Read more
Do Not Stay Here

A traveler

Travelocity.com

Please do not stay here! The service is extremely poor and at times rude. The food and drink is overpriced--$25 for a breakfast buffet and $9 for a drink. The room we stayed in was absolutely disgusting--stained carpet and moldy. When asked to ...Read more
The worst place I have ever stayed!

A traveler

Travelocity.com

I just returned from a weeks stay at the El San Juan Hotel and Casino and I wouldn't stay here again if you paid me! I booked 2 rooms online and received my confirmations. When we arrived they had already put the full amount on hold, that would have ...Read more
Awful!!!!! STAY AWAY

A traveler

Travelocity.com

I went here for my honeymoon and it was the worst experience of my life! The moment we saw our room we were disgusted. There was dirt everywhere and blood stains on our sheets. I called the front desk and asked if we could be moved to a different ...Read more
bad service and lots of noise

A traveler

Travelocity.com

service is much to be desired. be careful walking barefoot in your room. found glass on carpet. place was noisy with construction.


This hotel needs help

A traveler

Travelocity.com

I was expecting a great experience when I booked this hotel, but I was disappointed. I had to wait an extensive amount of time to get in my room. The room was not clean. Bathroom and furniture and dirt and hair on them. it was terrible. will never ...Read more
Disappointment!

A traveler

Travelocity.com

For this hotel to be a waldorf astoria collection it was terrible. The hotel was very rundown I believe due to a club being located inside the hotel walls. Our room flooded on our last evening there and we were glad that was the end. The price of ...Read more
Don't Upgrade

A traveler

Travelocity.com

My problems began when I chose to "upgrade" my room. I originally booked a regular room with an ocean view. They said they could upgrade me to an ocean front suite for a relatively small amount, so I took it. The room was big and had a ...Read more
Bad Experience

A traveler

Travelocity.com

We booked our stay at the El San Juan Hotel and Casino because it was associated with the Waldorf Astoria name. We were expecting well-maintained facilities with excellent customer service but experienced the exact opposite. The rooms were dirty ...Read more
Aweful Resort!

A traveler

Travelocity.com

Stop! Do NOT waste your money on this hotel. It is not a resort if that is what you are looking for. Our room was not ready until after 6pm on check-in. We tried to have the hotel hold our baggage and go to the pool, but we soon realized we were ...Read more