Gaylord Palms Resort and Spa Reviews and Photos (Kissimmee, Florida)

Loved it here!

A traveler

Travelocity.com

November 3, 2012

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Wonderful staff, very clean, awesome pools and kids activities. Eating there is expensive but lots of local restaurants nearby. Easy access to Disney which was so great. This hotel has something for everyone. I will be staying here again.

beautiful hotel, expensive food options

A traveler

Travelocity.com

October 1, 2012

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Appreciated the transportation options to Universal & Disney.

Loved this hotel!

A traveler

Travelocity.com

June 5, 2012

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This was our first visit to the Gaylord Palms and we cannot say enough great things about this hotel! Our kids loved it so much they didn't even want to go to any of the parks...all we heard was "Can we go back to the hotel?" The pool area for the ...Read more

The hotel made me feel welcome and the staff was excellent!

A traveler

Travelocity.com

May 17, 2012

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The entire staff was very friendly, helpful, and accommodating. The restaurants on the property were very good and reasonable in price. The transportation to/from the Disney parks was very convenient and cabs to/from the Disney parks were relatively ...Read more

Hotel is a completely enclosed Atrium set-up, which makes it unique.

A traveler

Travelocity.com

April 30, 2012

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The Gaylord Palms Hotel in Kissimmee is a nice complex. The rooms, staff, property is all nice. You may feel a bit trapped as far as food choices and such if you do not have a car...however, just around the corner (can't see it) there are ...Read more

The only nice thing about this hotel is that it is beautiful. Everything else sucked.

A traveler

Travelocity.com

April 8, 2012

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This hotel was gorgeous and the water park on site was cool. Those are the only nice things I can say about it. Other than that the food was over priced and not so desirable. One pool is for children and the other is for adults, if you have children ...Read more

Great! Good for kids and us.

A traveler

Travelocity.com

January 6, 2012

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Will stay there again. Clean, lots 2 do, close to events.

It's a small town with everything you need but could improve their service.

A traveler

Travelocity.com

January 4, 2012

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Very comfortable and enjoyable stay. The inner space in the hotel is amazing, large space in a garden like atosphere, small river/fish, restaurents, markets.. All you want is within reach, good large outdoor pool. Cons: Rooms were clean but average, ...Read more

The staff was either fabulous or absolutely horrible

A traveler

Travelocity.com

December 31, 2011

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We will never stay at another resort where April works the front desk. Her service set the tone for the week we were onsite. I made the reservation primarily in my husband's name. The front door was a madhouse with porters tapping on the truck ...Read more We will never stay at another resort where April works the front desk. Her service set the tone for the week we were onsite. I made the reservation primarily in my husband's name. The front door was a madhouse with porters tapping on the truck telling us to unload and move. Even though I showed the printed itinerary with both of our names and my credit card used to reserve the hotel she refused to talk to me and demanded my husband get out of the car. From there she would only talk to my husband, who would then turn to me every time she asked a question. I would answer, she would only look at my husband and wait until he repeated my answer, then start with another question. It looked like a bad farce. It almost would have been funny if I hadn't been so insulted. The few excellent staff that we encountered through the trip could not make up for the other bad experiences. When the water shut down for 5 hours, staff in the shop areas were joking that if people weren't so lazy they would have already had a shower... not good to hear after looking at overflowing toilets. Cleaning staff standing in the halls making jokes about how many times they would have to listen to not making Strive for Five goals for something that wasn't their fault. Parking attendant who gave us a five minute lecture when our room key wouldn't work to exit the lot - when I was desparate for a bathroom. Customers throwing tantrums in restaurant lines because they were so long and the food wasn't kid friendly. Having hotel customers and ICE show customers park in the same overflowing lot, so that you had to circle the lot for 20 minutes looking for a space - miles away from rooms. There was no website notice that they had torn out the beautiful pool shown in the pictures and replaced it with a pool a third it's size. What an unfortunate location to put the new pool - it only gets sun from 10am to 2pm - but there aren't enough seats for the guests anyway. Fortunately we had an incredible view - when we opened the drapes for our two rooms - we looked eye level to the construction workers who are adding an addition and could see right into our rooms. Construction started at 7:28am - what a lovely sound to wake up to. Fortunately they had a great view of the sunbathers at the pool. Too creepy for words to see them on a break sitting and watching the customers. I guess we could have had out choice of rooms though - my daughters located one of the cleaning staffs phones in their made up bed - because it was beeping. It was right along with a master key card to all of the rooms - which the front desk was stupid enough to state 'thanks, the phone was reported missing, but not the key card'. Close

Wonderful family-friendly hotel!!

A traveler

Travelocity.com

December 6, 2011

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This was the BEST family-friendly experience we have had in Orlando! I suggest it to anyone who wants a special and unforgetable experience! My sons loved finding the polar bears! Great way to explore the hotel. We had a great time with Gingy!! ...Read more

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Gaylord Palms Resort and Spa

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User Reviews

Loved it here!

beautiful hotel, expensive food options

Loved this hotel!

The hotel made me feel welcome and the staff was excellent!

Hotel is a completely enclosed Atrium set-up, which makes it unique.

The only nice thing about this hotel is that it is beautiful. Everything else sucked.

Great! Good for kids and us.

It's a small town with everything you need but could improve their service.

The staff was either fabulous or absolutely horrible

Wonderful family-friendly hotel!!

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Gaylord Palms Resort and Spa

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Avg. User Rating:

User Reviews

Loved it here!

beautiful hotel, expensive food options

Loved this hotel!

The hotel made me feel welcome and the staff was excellent!

Hotel is a completely enclosed Atrium set-up, which makes it unique.

The only nice thing about this hotel is that it is beautiful. Everything else sucked.

Great! Good for kids and us.

It's a small town with everything you need but could improve their service.

The staff was either fabulous or absolutely horrible

Wonderful family-friendly hotel!!

Compare Rates Across Websites