- 4 out of 5
- Avg. Member Rating
- 56
- Reviews
very bad experience
- June 8, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
We reserved a king size room. When we got there they said none was available, some friends who decided the day before to join us for my wife's birthday and arrived 4 hours after we did, got a king size. We are over 6 feet tall and my feet were over the bed. The air conditioner kept cutting off at night. The complimentary shuttle to the city walk went once at 6:15 PM, we missed it. they had taxi's set up to take you, the cost was twice as much as the regular city taxi that took us back. The web site promised one pass to city walk, we didn't get that. We had no receipt placed under our door in the morning, after waiting in line for 20 minutes i was told that our card was already charged on line and no receipt was available. I do a lot of traveling and stay in a lot of hotels, this hotel said by their total lack of caring that they do not want me back.
Very nice hotel
- April 16, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
My boyfriend and I selected a room with a view of Universal Studios, but we didn't get a view. First of all Universal Studios is a little too far away to have a good view of it. The pictures are a little deceiving about the view. The room we stayed in was very clean and the beds were sooo comfortable! They do charge you for just about everything they can though: parking, wi-fi and use of the computers in the lobby. I was also shocked when the charged me a $250 incidentals deposit when we checked in. One of the good things though, since we didn't rent a car, was the complimentary shuttles to Sea World and Aquatica. Great location! We were just a 15 minute walk from CityWalk a great area with plenty of restaurants and fun activities, I highly recommend Latin Quarter great food, decor, and service. We were also just a short walk from Universal Studios and Islands of Adventure. The pool was large and beautiful. Overall I was happy with the hotel and location and I definitely want to go back someday.
Very Enjoyable
- April 7, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
We were first given a handicap room where the door wouldn't close right away and the shower was a wheel in type and water would be all over the floor. I requested a room change and they were very accommodating and found us a different room. Hotel staff were pleasant. They are in the midst of building a new Hilton chain and were kind of pushy to get you to sit through a presentation for discounted tickets. We walked to Universal's City Walk and used the I-Trolly to get to SeaWorld, this was very convienient. TGIF resturant is right across the street. Would visit again.
the worst place to stay
- January 29, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
I had nothing but problems in this resort and the staff could care less. The pool and hot tub where closed, that was not posted on the web site or when making the reservation did they tell me that when I asked. The room was not cleaned when I came in. one day I went to the desk to ask for info no one cared to help me. When I was finally angry enough I went and asked for a 800 number to contact the head offices the girl gave me a phone non working number and laughed as I walked away to call it. As I promptly went to talk to management they felt it was no big deal even after calling the number them self to here it. Further more I was a Hiltion honors member for years to find out that if you don?t travel to one of their resorts every year you loose all your points. Over all I think you would be better off staying in the back of a station wagon than in this resort.
x-mas vacation
- December 31, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The hotel was nice and conveniently located the walk to Universal Studios and Islands of Adventure is less than a mile and a gorgeous walk at that. The staff was pleasant and helpful. Especially the onsite Avis Car Rental we had not originally rented a car but when we decided to rent one for a couple days it was so easy and convenient.
We had some minor issues coffee pot in room did not work and neither did the refrigerator however, the staff switched them out and the replacements worked fine.
My one biggest complaint is that there is no complimentary shuttle from the airport, and when I called I was told to take a shuttle that would have cost $27 per person which - if traveling with more than one person costs more than a taxi at about $50. I just think with an extended stay of more than a couple nights should include transportation to and from the airport.