Hilton Los Angeles Airport
- dalefried
- First Reviewer
- 3 out of 5
- Avg. Member Rating
- 16
- Reviews
-
7
- Photos
Worst Customer Service Ever!
- January 11, 2009
- Rated 1 of 5 by
ilovethsea from Aliso Viejo, California
I was looking to park here because of the covered parking and the valet service. Plus I figured it was the Hilton, how could I go wrong. Well here is how. I started this debacle with a simple question. When I tried reaching anyone at the Hilton valet or front desk, I was put on hold for five and ten minutes at a time, hung up on, transferred to the wrong place, and when I finally asked for a manager, I was hung up on again. When I finally got hold of a manager, I had made more than fifteen calls just to get to this point. When I spoke to the manager, I was furious and told her about the happenings and explained that I was going to take my business elsewhere. She expressed her apologies and told me that she would take care of my reservations due to the problems I had. So then I stayed. Big mistake!!! When my boyfriend came to pick up the car, no one anywhere knew about the arrangements with the manager and now the manager is saying that she never said anything about taking care of the payment. What else does taking care of the reservation mean?
Bottom Line:
I had to take care of this mess from 3000 miles away and it interrupted my lovely Christmas Holiday. I have been trying to get a hold of the same manager to resolve the issue now that I am home and she is not responding back to me.
AWFUL CUSTOMER SERVICE!!! GO TO PARK AND FLY. CHEAPER AND BETTER CUSTOMER SERVICE!!!!
Good Job!
- January 7, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
This hotel was much better than I expected. The hotel staff is very friendly and helpful. The hotel was decorated for the Christmas holiday with a beautiful gingerbread house in the lobby and wreaths all over the hotel. The Christmas dinner was magnificent! The restaurant staff made my Christmas dinner extra special.
not again
- November 13, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
MY i came los angeles for my trip, and i was shocked when i saw this hotel.
its way toooo too far from hilton standard. not too clean either
staff was good but over all its not comfortable specially its cloed to runway so lot of noise all the time
dont go there
Dont go here!
- November 2, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
THis hotel is far from Hilton standards. Stay away!
Hilton LAX Airport
- October 28, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
Pretty large hotel, right outside LAX airport
+ Shuttle every 20 mins (which they share with Sheraton Four Points hotels)
+ Can be pretty crowded as there are conventions/conferences happening all the time
+ Low ceilings in the room, at least low for me
+ watch out for the noise from the planes taking off. Make sure to ask front desk for the rooms which are not facing runways
+ Restaurants are fairly good and Bistro is open 24 hrs