Crowne Plaza Grand Rapids
- 4 out of 5
- Avg. Member Rating
- 7
- Reviews
Nice place...but bring personal items
- September 6, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
This hotel was very nice. The beds were very comfortable. Best nights sleep I had in a long time. My only complaint was with housekeeping. We had two rooms, adjoining, and 5 people total. We stayed three nights. Upon arrival, one room had everything it needed. The second room, had minimal toilet tissue....thankfully the second room had an extra roll. The second night, toilet tissue was short in both rooms, partial rolls and if we hadn't called the front desk, we would have run out. Bring your shampoo, conditioner and lotion. The only night we received these sundries was the first night we checked in. The housekeeping staff did not leave them the other two nights. My thought is that if you are paying for each night you should get them each night. I will say that the hotel desk staff was very friendly and very quick to assist us with these issues. Other than these issues, the rooms were very clean and well maintained. The pool and hot tub opened at 5:30 a.m. and the fitness center was 24 hours a day. The facilities were clean and very well maintained. Room service was right on time, and the food was always at the right temperature. Overall I am very pleased with the hotel. I just think that possibly some additional training for the housekeeping staff might be in order. But in the hotel's defense, they were very attentive when we addressed these needs and always provided what we needed. I thought it was nice as well that the guest laundry was inexpensive, and the hotel provided the detergent. I would definately stay again at this hotel.
Wasted Money
- August 21, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
For what I paid I could of stay in a 2 star hotel and got a free refrig. and microwave for free with room instead of paying for it. Nice hotel and you can't believe all the ratings. Not satified customer!!!
Good biz hotel
- May 9, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
Large clean rooms, really nice mattresses, hard wired fast Internet access, big comfortable public areas, REALLY nice pool/jacuzzi/sauna area.
Clean and Relaxing
- February 5, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
Great room, very clean! Brand new bedding and new CD player with relaxation CD. Good service from all staff and nice buffet breakfast!
Hard to get to
- December 28, 2006
- Rated 4 of 5 by
a traveler from Travelocity.com
Access to this hotel was difficult, even after finding it, upon subsequent visits. Also, I prefer a hotel with entertainment, which this one did not have. Ammenities were fine, but lacking for top quality.