Best Western Hospitality Hotel and Suites

From $ -1 per night

Avg. User Rating:


5500 28TH ST SE, Grand Rapids, Michigan 49512
616 949-8400
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User Reviews

Results 1-10of 30 Reviews


Hotel overall nice, but rooms a bit dated and run-down.

A traveler

Travelocity.com

Stayed two nights in this hotel for work and didn't find the room to be very comfortable for that purpose. The desk was cluttered with coffee maker and other things that I had to move, and the chair was not adjustable to a work-friendly height. The ...Read more
front desk slow

A traveler

Travelocity.com

desk slow towels rough had to ask twice for towels not enough in room breakfast could not get a seat wait on food to be restocked
Bed Bugs

A traveler

Travelocity.com

Arrived Saturday February 11th 2012. Exterior card entry would not work. Had to walk around and down the hallway where it was dirty and electrical panels falling off the wall. Entered the room and found the heat completely off and about 45 degrees. ...Read more
The staff couldn't do enough for me to make my stay the best.

A traveler

Travelocity.com

Kate and Bryce were very helpful with anything I needed. They would respond immediately with an eagerness to please and they always wore a smile. I would go to the front desk at the end of a long day and they would take the time to visit with me ...Read more
good for the price

A traveler

Travelocity.com

the hotel looks like its had some upgrades, but there are some areas that were missed. Our room felt too tiny, my husband could touch the ceiling easily. The room had a lot of furniture and was small. The bathroom had the tiniest toilet I have ever ...Read more


Nicely Convenient

A traveler

Travelocity.com

Friendly staff, even after 12:00 when I arrived due to delays. The coffee maker worked(lately that has been a big deal)
Wonderful Stay!

A traveler

Travelocity.com

Great stay! Rooms were clean, hotel staff friendly and very accomadating. Would make this a "must stay" choice next time I visity.
didn't stay there

A traveler

Travelocity.com

We wrote to you after we got back and told you that we didn't stay there as they had had a fire 2 weeks before we got there. No one had notified us of this but they had made arrangements with another hotel across the street. This is also a stupid ...Read more
Nice and clean and the bed was great!

A traveler

Travelocity.com

We were pleased with the accomadations and the clean rooms. Our bed was very comfy, however it would have been nice to have another blanket- since there was no Bedspread, and during the night we needed to turn up the heat. Breakfast needs some ...Read more
Weekend Getaway

A traveler

Travelocity.com

I booked this room at the last minute on a Saturday afternoon the rate was very good. It was for the most part everything we expected. The hotel is clean and comfortable, the pool was very nice but a little on the cold side. Breakfast was very good ...Read more