Ambassador Reviews (New Orleans, Louisiana)

Stuck in elevator and received attitude instead of help

Charlotte, North Carolina

February 9, 2012

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1) Here’s the kicker: a colleague of mine got stuck in the elevator for 15 minutes. He rang the alarm button and, although it rang, no one responded. After finally prying himself out he went to the front desk and saw an attendant and a bellhop ...Read more 1) Here’s the kicker: a colleague of mine got stuck in the elevator for 15 minutes. He rang the alarm button and, although it rang, no one responded. After finally prying himself out he went to the front desk and saw an attendant and a bellhop standing around. He told them what had happened and instead of offering apologies or showing any concern, the two men mouthed off at him.
2) Upon arrival, there was only one person at the front desk and she was terribly slow. It took about 10 minutes each for me and the people in front of me to check in. When I was finally checked in, the line to check in was eight people deep. Eight people time 10 minutes each – you do the match. I observed this each day I was there.
3) Upon arrival, my colleague had urine on his toilet seat where it clearly hadn’t been cleaned. Luckily it was his room and not mine; he simply wiped it off and didn’t complain.
4) The sheets on my bed were not changed or even made after my first night there. I did have a small bag on my bed so that may have been the excuse. My colleague’s bed, however, was also not made and his bed was clear. I called downstairs to ask for it to be changed and was told that there were not cleaning staff available. The manager was also unavailable.
5) The following night, my sheets were changed, but the new sheets had a large hole in them. There also was a giant ball of dust and hair left in my bathroom, longer than the length of a dollar bill. By this point I knew calling downstairs would be a moot point.
6) The hotel charges a mandatory $9.99 per night amenity fee for use of the fitness center, safe deposit box, and WiFi. This is not mentioned by Priceline up front, and only in very small print did I learn that Priceline.com requires guests to pay all mandatory "resort fees". I understand having to pay a resort fee, and have paid many in my life. This dump is not a resort and the mandatory fee is hidden and unethical; if it’s mandatory it should be included in Priceline’s upfront price.
7) The internet is too slow to stream Netflix, much less accomplish any productive work.
The following morning, the manager, again, was not available. I called during the day and was transferred to his voicemail because he was not in; the voicemail was full and I was unable to leave a message. Apparently lots of people are calling him with complaints. I checked out the following morning. At check out I again asked to speak to a manager. He was at the property but couldn’t speak with me promptly. I had to catch my flight so left my phone number with the front desk and asked him to call. He never returned my call. It’s a shame because the hotel is in a fantastic location between the French Quarter and the Convention Center and has the potential to be a cute boutique option if it were better managed.
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What a great surprise

by jevansny

4454, Hubei, China

May 28, 2011

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I stayed in the Ambassador when I was in New Orleans 3 years ago for a conference. The host hotel was full, so I searched nearby and stumbled upon the Ambassador. What a find! Brass beds, exposed brick walls, original hard wood floors. I was so glad ...Read more

I Love This Hotel (and I'm surprised by some reviews!)

by nickimohr

Tallahassee, Florida

June 9, 2009

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I have stayed at the Ambassador about 4 times now (all within the past year) and I am about to book it again for a weekend trip in 2 weeks, It is absolutely adorable and the rooms are clean and very well kept. While the staff is not exactly 5-star, ...Read more

Overcharged!

A traveler

Travelocity.com

December 10, 2008

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The hotel is very nice and the staff is friendly but OMG I was charged twice for the room....they immediately reversed the second charge, but after I got home, I was checking my bank account and my debit card was charged THREE TIMES for fees that I ...Read more

Ambassador Hotel , a pleasant surprise

A traveler

Travelocity.com

November 19, 2008

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The Ambassador Hotel was great. It is a quaint, warm and friendly place in the heart of New Orleans. When I booked the room I did so because it was inexpensive and did not know what I might find. What I found was a place that from the frond desk ...Read more

Ambassador Hotel , a pleasant surprise

A traveler

Travelocity.com

November 18, 2008

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The Ambassador Hotel was great. It is a quaint, warm and friendly place in the heart of New Orleans. When I booked the room I did so because it was inexpensive and did not know what I might find. What I found was a place that from the frond desk ...Read more

Very Nice. Very New Orleans!

A traveler

Travelocity.com

October 16, 2008

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This hotel was very nice. It was elegant and everything about it was New Orleans! The decor was so pretty, old, but very classy. 6 blocks from Bourbon. I would definitely recommend.

Ambassador Hotel New Orleans , LA

A traveler

Travelocity.com

September 14, 2008

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The staff was very friendly. I stayed there after the Hurricane. Everyone at the hotel made us feel welcomed. I plan to stay there when I return to New Orleans.

I was robbed!

A traveler

Travelocity.com

May 5, 2008

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Discourteous, inexperienced...at best, indifferent Staff. They claimed to have internet service in the room. I needed it to send an important file to work. Upon arrival they told me I did have wireless in my room. I'm pretty computer savy...no ...Read more

I was robbed!

A traveler

Travelocity.com

May 5, 2008

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Discourteous, inexperienced...at best, indifferent Staff. They claimed to have internet service in the room. I needed it to send an important file to work. Upon arrival they told me I did have wireless in my room. I'm pretty computer savy...no ...Read more

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Ambassador Hotel

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User Reviews

Stuck in elevator and received attitude instead of help

What a great surprise

I Love This Hotel (and I'm surprised by some reviews!)

Overcharged!

Ambassador Hotel , a pleasant surprise

Ambassador Hotel , a pleasant surprise

Very Nice. Very New Orleans!

Ambassador Hotel New Orleans , LA

I was robbed!

I was robbed!

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User Reviews

Stuck in elevator and received attitude instead of help

What a great surprise

I Love This Hotel (and I'm surprised by some reviews!)

Overcharged!

Ambassador Hotel , a pleasant surprise

Ambassador Hotel , a pleasant surprise

Very Nice. Very New Orleans!

Ambassador Hotel New Orleans , LA

I was robbed!

I was robbed!

Compare Rates Across Websites