- ademir
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 21
- Reviews
-
6
- Photos
Stayed once, wouldn't stay again
- October 22, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
We booked this hotel online The hotel itself is Historical, and the Lobby is beautiful.
Our room was very small. The furniture was outdated, and the tv, was a also outdated. We were on the 15th floor, and it was still noisy. The bathroom amenities were just ordinary, not what you would expect. Also the room was not very clean. The front desk was not very friendly, and the doorman didn't greet us once. I don't plan on staying here again.
Editor Pick
Omni William Penn Hotel
- October 15, 2008
- Rated 4 of 5 by
zabelle from Portland, Connecticut
When it comes to old world elegance you will be hard pressed to find any hotel lobby in Pittsburgh or almost anywhere else for that matter, that can surpass the Omni William Penn. You will be wowed from the moment you enter this Georgian gem with its classical design and ambiance. Wonderful chandeliers and comfortable groupings of chairs and sofas contrast with the modern amenities. Everywhere you look there are groups of people sitting using their laptops. Yesterday meets today in a very attractive way.
There are many unusual artifacts around the hotel one that we heard about but never found was Lawrence Welk’s bubble machine, it was designed by the engineers here at the William Penn. Another peice of trivia, It was at the William Penn that Bob Hope proposed to his beloved Delores.
There are a wide variety of room offerings.From the original 1000 rooms that the hotel had in 1916 today there are 596 much more spacious rooms. I had a double bedded room. It was a corner room so the views were interesting on all sides. I had three large windows. These three windows looking out over a fountain on one side, it was pink at night in honor of Breast Awareness Month.
There was a desk with a straight chair and comfortable boudoir chair in a brocade fabric. Because I am a select guest members I also had my preferred type of pillows, free internet access ($9.95 per day if you aren’t a member) and I also get a newspaper of my choice plus free early morning drink service (juice, coffee, tea or hot chocolate). It arrived at the perfect time every morning.
The bed was done with nice white bedding and there were plenty of pillows. The mattress was comfortable and I certainly slept well.
If you want to lounge around in your room there are two bathrobes in the very large closet as well as an ironing board and iron. Beware of drinking the water provided however, it is $5.00. There is a coffee maker with Wolfgang puck coffee and nice amenities in the bathroom. The shower had excellent pressure and plenty of hot water and the towels were plush.
The hotel offers turndown service, when I got back to my room there were chocolates on the night stand, my curtains had been drawn and there was music playing on the television, a very nice touch. Housekeeping was very good.
At the front desk there is fresh cold ice tea available all day as well as a large bowl of several varieties of apples. I was able to get into my room by 12:15 . If your room isn't ready they do offer to hold your luggage.
The hotel has three restaurants. The Terrace, The Palm Court and The Tap Room. The Palm Court serves afternoon tea from 2:30-4:30 Monday thru Saturday. There is also a Starbucks right off the lobby.
This is a beautiful historic hotel in a fantastic location and we all know it is all about location, location, location.
From journal Culture and Lights in Pittsburgh
Not worth it
- August 13, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
We were going to the 1st preseaon Steelers game. My 9 yr old son is a HUGE fan and the trip was a surprise for his birthday. We're from Ohio so of course we needed to stay over. Most hotels were already full and this hotel was the 1st to have a room available. So, it took it. My reservation was for 2 double beds. I specifically stated 2 adults and 2 children. We arrived around 2 p.m. (BEFORE checkin time) and they only had rooms with 1 bed available. They said they could send up rollaways for the boys. When we got to our room it was extremely small! There was absolutely no room for rollaways. There was barely enough room for what was already in there. At check in they said they'd bring the rollaways right up. 2 1/2 hrs. later we still hadn't heard anything from anyone. We ended up calling to cancel the rollaways and just asked that they bring extra blankets and pillows so the boys could sleep on the floor. (That took about an hour.) When I made the phone call I found out that they were planning on charging me $25 for each rollaway. That was never mentioned at check in AND my reservation was for 2 beds - not for 1. Thank goodness we cancelled them. The room was very dusty (my son has asthma). When we arrived there was a tray from the room next door in the hallway. They had evidently gotten room service. The tray was still there when we got back from the game late that night. The staff was unfriendly, with the exception of the valet crew. For the price we paid this hotel was not worth it. Never again.
Poor Service for late arrivals
- July 14, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
I booked 1 night for July 4th. I brought a guest from out of town that had never been to Pittsburgh. Upon my arrival I had been told that my prepaid room, which I confirmed on the way, was now being occupied. We were given a room with a murphy bed. The floors and bedding had stains. I approached the front desk 2 hours after I had checked in, after a long day of traveling, demanding a new room or a refund. They gave me a room that was supposedly being held for another guest. Although the new room was up to my expectations, it was too late to enjoy it and my guest had now had a poor first impression. I never recieved an apology or even any sort of reimbursement. If you are looking for good service this is not the hotel you should choose.
Average hotel
- June 20, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
We arrived at the William Penn expecting great things from the recent reviews on this site. However, when we pulled up to the hotel late in the evening, there was a large group of drunk people smoking at the entrance, and we had to wait 10 minutes for the valet to respond to our request.
The hotel lobby is absolutely gorgeous, a great location to relax and have a conversation. While our room was spacious, it was rather dimly lit and dull compared to the rest of the hotel. The bathroom looked like a remodel was in order as well.
We ordered room service twice during our visit, and the food was pretty tasty with speedy service (35 minutes or less!) Although we didn't have time to stop for the Sunday brunch, it looked really good as well.
Overall, we had expected a little more in terms of the room quality at this hotel, but the stay was still fairly enjoyable.