- 5 out of 5
- Avg. Member Rating
- 14
- Reviews
Very Nice Hotel
- March 21, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
We really enjoyed the breakfast. Beautiful courtyard/atrium area. Nice spacious rooms, that were clean and comfortable. Front desk people were very friendly and helpful. Was kind of noisy on the weekend but the hotel was pretty full. Would definitely stay here again.
Horrible experience - Management unresponsive
- December 16, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
Arrived back to the hotel on Friday evening at 5pm. My key did not work so I went to the front desk to get new keys and left Grandma outside the room. When I returned with new room keys I found a group of people opening my door. They had been given my room. The room that I was still occupying. The room was not clean and there were strangers entering it. I went downstairs got new keys and was assured the room would be cleaned. No real apology. We had couple of drinks at the happy hour and I decided to check the room to see if it had been cleaned. Again my room key didn't work so I went to go see the manager again. He said "sorry" and gave me new keys and told me to let him know if the room wasn't clean, at that point I handed him my keys and said "you check the room, that's your job" He returned my keys 20 minutes later and said that the room had been cleaned. and he said "sorry about that". That is not the type of response I expected. When we did return we found the following: The beds were made and we had clean towels but the dirty dishes and glasses were not removed or replaced. The coffee was still in the coffee pot, the ice bucket was full, we had little toilet paper etc.... Obviously the room was not cleaned by a maid... This is not acceptable service from a Embassy Suites Hotel and I cannot recommend this hotel. In fact I would have expected that they would have credited me for at least one nights stay for the inconvenience but their management could have cared less. Don't stay at this hotel!
WILL DEFINITELY STAY AGAIN!
- June 12, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
What a great place to stay for work or play. My room was clean and a very nice two room suite. The workout room was small, but had TV's to each machine, which was great. The staff was extremely friendly and helpful from the cleaning staff to front desk personnel. Exceptional breakfast to include made to order omlettes, pancakes, and french toast, along with everything else you can think of. The best part was the hospitality hour at night with the nightly snacks and drinks. I thoroughly enjoyed myself at this hotel and would highly recommend it to anyone going to Lubbock. Just a few minor negative points, to include the pool being somewhat small, open for people to look in, and lots of kids (which is great for the kids).
WILL DEFINITELY STAY AGAIN!
- June 12, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
What a great place to stay for work or play. My room was clean and a very nice two room suite. The workout room was small, but had TV's to each machine, which was great. The staff was extremely friendly and helpful from the cleaning staff to front desk personnel. Exceptional breakfast to include made to order omlettes, pancakes, and french toast, along with everything else you can think of. The best part was the hospitality hour at night with the nightly snacks and drinks. I thoroughly enjoyed myself at this hotel and would highly recommend it to anyone going to Lubbock. Just a few minor negative points, to include the pool being somewhat small, open for people to look in, and lots of kids (which is great for the kids).
Great Hotel, People, Fitness Center & Breakfast
- April 5, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Stayed here on business multiple times and is the nicest hotel I have stayed at in Lubbock. Fitness center is great with every machine having its own personal TV. Breakfast was hot and fresh. The entire staff I met were friendly and attentive. Most Importantly the hotel rooms were clean and comfy.
I will be staying here again!