- MissErika
- First Reviewer
- 3 out of 5
- Avg. Member Rating
- 16
- Reviews
-
25
- Photos
Great Weekend
- June 4, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I was very leery of staying in a lesser price hotel and my friend made the arangements on Travel website. I looked up the hotel and was ready to book some where pricier when I decided to phone the hotel. I spoke with Oscar at the front desk who assured me not only would he be at the hotel the next night when I was staying he would make sure our rooms were to our liking. He also told me all about parkingmy car valet (which we did and it wasw great) On our way, we got lost int he one way streets and who answerd the phone but Oscar. He was not at the desk whne we arrived but came out to greet us! Our was great as he promised, the starched white sheets on the bed dispelled anynotions of bedbugs and the location was great for an early morning run into Central park the next day which was very memorable.the theme of " chemistry" was cleverly done in beakers and petri dishes in the bath. the bathroom was great. We are looking forward to ur return trip! Every hotel should have at least one Oscar!!!
Great Weekend
- June 4, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I was very leery of staying in a lesser price hotel and my friend made the arangements on Travelocity. I looked up the hotel and was ready to book some where pricier when I decided to phone the hotel. I spoke with Oscar at the front desk who assured me not only would he be at the hotel the next night when I was staying he would make sure our rooms were to our liking. He also told me all about parkingmy car valet (which we did and it wasw great) On our way, we got lost int he one way streets and who answerd the phone but Oscar. He was not at the desk whne we arrived but came out to greet us! Our was great as he promised, the starched white sheets on the bed dispelled anynotions of bedbugs and the location was great for an early morning run into Central park the next day which was very memorable.the theme of " chemistry" was cleverly done in beakers and petri dishes in the bath. the bathroom was great. We are looking forward to ur return trip! Every hotel should have at least one Oscar!!!
Bug Infested Bathroom
- January 5, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
Beware that the pictures of this hotel are very deceiving, and do not accurately depict what you see when you get there. First, the main lobby smelled extremely musty - perhaps due to the construction surrounding the facade of the building. Second, when we entered our room, we noticed a foul odor, somewhat like a public restroom. When we went into the bathroom and opened the shower curtain, we saw over a dozen 1/2 inch sized black beetle-like bugs crawling around the shower. The front desk refused to change our room until after we told them that we were leaving the hotel.
Okay, but TV problems
- September 15, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
My wife and I were in NYC for the U.S. Open. Hotel is in good location, 1 1/2 blocks from Grand Central, 4 blocks from Times Square/Broadway. The adjoining restaurant, Benjamin Steak House, is very nice. Room was small, but had food/beverage bar, coffee pot, wine glasses. Bathroom had shower only, had bowl sink with no counter, bed was fine. Real problem was when TV cable went out after 1 day and was off for remainder of our stay (next 3 days). Wanted to keep up with football scores, tennis highlights, etc. (Also, before TV went out, hotel didn't get USA network, so couldn't see any matches). Hotel staff said TV cable was out in the area - but, had friends at Grand Hyatt, and we ended up watching matches in their nice hotel bar on big screens. As I asked about it and complained 4 or 5 times, it was always going to be repaired that particular day (never was). Staff should have at least offered us a complimentary breakfast at the Benjamin. It was an amenity they were to provide and didn't, regardless of who was at fault. As I had prepaid room/air travel through Travel website, I didn't get into any rate reduction with them, etc. Probably can do better in this area of NYC.
Unfriendly Staff
- September 2, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
We thought that The Dylan Hotel was a great location, just a few blocks from Grand Central Station, but the service and demeanor of the staff was not great. We requested some pillows the night that we arrived due to an allergy and several phone calls later, more feather pillows arrived at 12:30 am. The next day and several more phone calls, still no pillows. We had to find the maid ourselves and she was the only one to honor our request. The decor in our room was nice but it was run down. The carpet, furniture and walls are in need of some repair. Overall, it was OK but not as nice or friendly as our past experiences.