Don't trust them any further than you can throw them.
- February 26, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
The suites, themselves, are excellent. The staff, however... They leave MUCH to be desired. When we arrived, we attempted to check in with our travel website reservation for one king-size bed. They check us in, no problems, everything seems ok. Once we got to the room, however, we found that they had given us a twin doubles room. Upon returning to the desk, the agent said that yes, I had a king reserved, but they were booked up, and OH, here we are, there's one left. Gave us a key and sent us on our way. Upon arriving at THAT room, we found that the room key wouldn't work. Returning to the desk, they re-did the keycards. Which still didn't work. This time, they send security up to let us in, if the new keys didn't work. Well, they didn't, and security couldn't get in- it seems they failed to change the door battery, and maintenance can't be called in the evening. So, they sent a nice, wonderful housekeeping woman to take us to ANOTHER room. Which was a double-twin. Supposedly, that was it. Called travel website, their wonderful rep called the hotel, and after working his magic, the hotel sent an annoyed looking security guard to the room to give us the key to yet another room- lo and behold, it seems they DID have another king, after all...
Short version, it sure seems like they want to keep the nice rooms for guests that don't pay travel website prices, but if you fight for it, you can have a VERY nice room.