We came for business but this trip felt like a honeymoon in many ways. Our first trip to London and we fell in love with the city and it's people. The Crowne Plaza St. James was within walking distance to the pubs, several theatres, the bus station and Westminster Cathedral. The staff were wonderful, especially p, one of the bellmen! We enjoyed dinner at the on- site restaurant so much that we had several meals there. Our polish waitress was charming and so helpful. Every evening there was an excellent live musician playing in the lobby. We changed rooms mid stream and most enjoyed the rooms looking over the court yard area...I opened windows every night and we slept in cool comfort. We had a near disaster as the pillows brought from home were mistakenly taken by housekeeping. The hotel manager somehow found our beloved pillows and returned them the next morning! We loved the Crowne Plaza and look forward to a return trip.

While the glitz was there, there was no GLAMOUR! False advertising in ad. No US power in room. High speed internet ,yes, but a very high priced unadvertised extra fee. Hot water not always available. Hotel needs maintenance.

We spent five nights at this hotel. It was a disappointment. We stayed nearby in the past and had been to the restaurants at this hotel and judged it by the public areas, which are quite attractive. Big mistake. The rest of the hotel is tired and badly in need of renovation. We moved three times before getting a satisfactory room. The first room was in poor condition and smelled bad - we turned around and left. The second room hadn't been cleaned properly -there was a dirty towel in the tub, two half-empty coffee cups on a table - bear in mind that we checked in at 6:00 pm. The third room was fine and comfortable. The best feature of this hotel is the location, which is outstanding - an easy walk to Buckingham Palace and Picadilly, tube station nearby. If you want to stay in a lousy hotel in London, you can do it much cheaper elsewhere. We would not stay there again nor would I recommend this hotel.

Location of hotel couldn't been better. Walking distance from Westminster Abby and Buckingham Palace only 5pd for Taxi to Victoria Station. Biggest complaint was cost of Bkfst at Bristo 51. For a buffett for two it was $* USD...a bit much I thought. Bkfst at nearby Gusto's was less than half. After first Bkfst did not attempt to eat at hotel at all but there were plenty of local pubs offering less expensive fare close by.

I enjoyed our one week stay in London because the hotel was wonderful. It exceeded our expectations from the doorman, bellman and maid to the comfortable beds and modern furniture. A perfect location which was only two blocks to Buckingham Palace, and the bus stop for hop-on hop-off tour of London. It was also two blocks in the other direction to the Underground (subway) station. Our room was not ready when we arrived so we enjoyed tea in the cafe and took pictures in the beautiful courtyard. We expected a long delay, but were surprised to get our room within 45 minutes. All of the hotel staff were friendly and ready to meet all of our needs. The Spa and Fitness Center was also very nice, with bath robes and towels provided. This was one of the best hotels I have used.