All the Complaints, All the Answers
- May 21, 2009
- Rated 4 of 5 by
jane froman from santa ana, California
So while i was planning my trip to The Palms, I decided to call the hotel and ask questions that were complained about on this website. I talked with front desk, room reseravations, VIP, and hotel operators. So first of all, its clear that Palms is OFF THE STRIP, if u didnt drive, then youll take a cab, or walk directly across the street to Gold Coast and hitch on their shuttle. People complain about this, but they dont complain about all the walkin they do in Disneyland? HMM. Also, minibars are "weight sensored" meaning,, u pick it up, it charges. It states it on the frig. If u need a frig, dont take all that stuff out, call hskg, for one. They do have a resort fee of a dollar a day, other hotels have a higher fee of 20-35 dollars that include internet. But palms 24 hr internet is for 14.99, so its STILL CHEAPER! I asked why housekeeping seems to clean rooms later in the day. This is because they have priority with gettin the checked out rooms ready for people coming in first, then they go thru all the staying rooms and get them cleaned. Most people are not in their rooms til evening time to rechange to go out. So this make sense to me,, maybe not others.. If u need service, call them, dont expect them to have ESP.askd about internet reservations, although they are cheaper, when they fax your reservation over to the palms casino, nine times outta ten, they have the wrong room type, they default them to a double smoking people. So thats your booking internet,, NOT the palms that does that, and a lot of times, these resvtns arent faxed thru, and these internet companies can take up to one hour, at least, to finally resend it. Literally, Palms check in is at 3pm and 4pm on weekends, and these companies know this, and arent in a hurry to fax your restvn over. Again, not the casinos f5lt,butyur booking people. I asked about the pool, it is owned by nother company. The Nine Group, so their security and people out at the pool are seperate. Cabanas, and all that are with them, and the Palms employess have no say so on what goes on out there. I asked about early check ins, they stated, IF the room is available, they will check you in. But if your room isnt, they dont make you wait just to do that to you. A common complaint is how long it takes to clean a room. I talked with VIP and Front Desk about this. They stated, it takes at least an hour to clean a room. If you get here at 10am, and check out time is at 11am, and no rooms are ready yet,, yes, you have to wait. If the room checks out at 1145am, they cant clean it til then. This makes sense to me but others complained they arrived early to the Palms and couldnt get in. Well, do you want a dirty room or clean? I asked what else there is to do. They have a movie theatre, a car wash if you drove, the pool, and a shuttle that drops off at caesers and fashion show mall for shopping. A guest complained of nothing to do? ITs vegas,, the employers dont make your plans,, you do! I dont expect california to make my vacation plans when i visit.. HA! A lot of the complaints i read easily got answered when i called there and just asked. I think those who complained about these things, didnt ask or find out. The charge on the water in the room, its about five dollars, but if you didnt drink it, you can call n have it taken off, the reason its on there, is because there are two to each room, if one is missing, room service will charge your room for it. Simple as that,, then dont drink it! And if its charged to your room,and you didnt drink it, just call front desk, and they easily will take it off. So i feel complaints are made by those who didnt get answers or inquire about the hotels ongoings. I went to a calfornia hotel with a resort fee of 25 dollars a day, and the hotel front desk agent couldnt even tell me what it entitled me too, now thats not funny... The palms has answers to any questions, and id hate to go there on these bad complaints when i just asked and got them justified. I am soo exited to go, and my friends just came back, and said their stay was awesome with "ditch fridays" pool fun on fridays, i guess its a pool party allll day there.. YAH!!