- becks
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 38
- Reviews
-
8
- Photos
It was nice
- July 31, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
The hotel is in a very good location, close enough to walk to the wharf. It is a nice looking hotel, secure, wine hour every evening, the room was nice, bed was very comfortable, and it was a good value over all. Staff was just okay, and there is a $36. a day parking fee that was not mentioned upfront. This hotel is much nicer than a lot of them in that area.
Disappointed
- July 28, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
Upon arrival, they'd given our room away. They blamed this on more people being in town than usual and said booking through a third party meant nothing was guaranteed even though I held a confirmed reservation. They gave us a one-bed tiny room, stuffed in a rollaway, and continued making excuses for why we didn't get the room we had confirmed. They only comped us breakfast after our insistence that we were owed something. For a highly rated hotel, I was extremely disappointed in the staff and their dismissal of us. I'd never stay there again, nor recommend it.
Very nice!
- June 30, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
Had a very nice stay at the Tuscan with my daughters. Beautiful hotel with nice very comfortable rooms. Staff was very pleasant and helpful. Walking distance to Fisherman's Wharf. Parking at the hotel was 38.00. Would definitely stay again.
Nice Place
- June 12, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
We stayed 3 nights in the Tuscan last month and found it to be very clean, the staff friendly, and the bed comfortable. The one and only thing...the room was kind of small.
not impressed
- May 13, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
When I checked in there were no "No Smoking" rooms available, which I had requested. I stayed in the Smoked In room that night and moved to another room the next day. They did give me a bottle of champagne and moved my luggage. The staff seemed to be overworked and it showed in the way they treated some of the guests and how they spoke on the phone. Overall, it was not a pleasant experience.