Best Western Big Bear Chateau
- 3 out of 5
- Avg. Member Rating
- 5
- Reviews
Did not meet expectations
- February 17, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
Front desk was snooty.
Room heating system was arcahic. I had to keep getting up in the middle of the night to turn on and off the heater.
TV reception was bad, snowy screen.
Only one rolling cart available for the entire hotel to bring in and out your luggage. Thus, not available when needed.
Nice plACE
- July 20, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
We loved the location and the rooms. We had a small problem with the toilet in one of the rooms, but it got handled. Staff was very nice and accomodating - They went over and above for our special occasion. Very comfortable - we will stay there again any time!!
Skiing vacation.
- April 2, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
Our family checked out this hotel online prior to booking the room. We liked what we saw and read online so we collectively agreed to book it. Our room was nicely decorated but dysfunctional for a skiing family. The room was very crowded with non essential furniture pieces like a wardrobe closet that our ski apparel did not fit into. The dresser was old and drawers broken and the TV remote was as well. Breakfast was served in sections and we did not eat as a family. Everyone ate as their food arrived and when the waiter was informed that we had wanted to eat together he became very defensive. He brought our bill and said "I didn't charge you for one meal, are you happy"? A free meal was not our goal. Dinner was worse when we had to wait for almost a half an hour to get water. The person who served the water made a point of telling us he didn't work in the restaurant but instead was the maintenance man. When the meal arrived it looked great but the portions were very small. Upon speaking to the manager/owner he made it very clear that they were severly understaffed. For the cost I would not recommend this hotel.
Less than advertised
- February 7, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
We stayed for 3 nights with jacuzzi not working, one night no hot water, roll away (with wheel missing) stuck upright in a much too small room; had to move heavy furniture to fit; lack of towels two nights
Great
- June 7, 2006
- Rated 5 of 5 by
a traveler from Travelocity.com
If you like a European Decor, you'll love this place. Staff was extra friendly and we had a very relaxing time!