Never Again
- October 26, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
We booked 3 nights at the W; our first experience with this hotel. Though the staff of the W was friendly, the organization was a mess. We had 2 separate reservations due to an added night. When we checked in, it appeared that everything was okay. After the 2nd night we received a bill. That should have warned us of the mess to come. On the 3rd day we returned to the hotel around 4:30 pm, our room had not been cleaned. We called the front desk and they offered us clean towels. We did not need clean towels, we needed our room clean. Someone came to the room and assured us that it would be clean in the next half hour. We left the room for 2 more hours, but upon our return to the room we found that it had still not been cleaned. Again we called the front desk and again clean towels were offered! We just wanted our room clean! The hotel did offer us some SPG points, but after this experience we will not ever use those points on another Starwood hotel. And for what we paid for one night at this hotel, we could have received 3 nights at a Hampton that would have included coffee IN the room as well as a breakfast the next morning!
Big On Service!
- October 17, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
When my husband & I visited W San Diego we were very impressed with the facility. The roof top Beach bar with sand, fire pit, lounges, etc. were a real treat. We enjoyed being within walking distance of the Gaslamp area and never did have to rent a car. One situation did mar our visit - our neighbors in the next room were MOST boisterous @ 3 am with no end in sight. First night - Ok. Second night - not Ok. When we found out that the party would be there for a third night we asked to be moved which was done immediately. The personnel were very well versed in making us happy. We would stay there again.
Olympics Bust!
- August 14, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Imagine our disappointment when we turned on our tv to watch the Olympic opening ceremonies and all we saw was snow. After 1 1/2 hours we were moved to a room with a working tv, yet had missed most of the ceremonies. What a disappointment. That night we listened to the party-goers. The next morning we were treated to a luke warm shower. No excuse. Over-priced! Nothing four-star about our experience.
Disappointing.
- March 24, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
I love W hotels. I stay whenever possible on business travel. So it makes sense I would book it for vacation for me and my son. Last week I flew from Ohio to San Diego for vacation with my young son. When we tried to check in, the manager informed me that it was "overbooked". He had taken the liberty of booking me in a hotel a few blocks away. I wasn't happy about it (we had just flown seven hours), but had no choice other than what he was offering. He apologized and said he would really make it up to me with "something special for the rest of my visit to the W in San Diego". Shortly after I checked in the next day, I received a basket with three vending machine-size bags of chips and a bag of peanuts with a 3 for 99 cents sticker on it. And a note that said, "Sorry for the inconvenience". Very disappointing and unexpected.
Very fun hotel!
- November 28, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
I thought this hotel was a lot of fun. It was laid back and very modern all at the same time. I liked the pool area and all the beach balls in it. The bed was great, too.