- 4 out of 5
- Avg. Member Rating
- 10
- Reviews
Disappointing
- April 13, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
We stayed here for 5 nights, and will never be back. The king bed "suite" is nothing more than a regular room with a TINY kitchen in the entryway. The room itelf is very small as well. I-395 is on one side of the hotel, and Van Dorn street on the other which makes for a LOT of ambient noise. The heat/air-conditioning is controlled at the building level, so you can turn on the fan contraption in your room, but all you'll get is hot air if you go there in April because they haven't turned off the building heat yet! So at night we had to open the windows to cool down the room after it baked in the sun all day, and then the road noise got REALLY loud and annoying! The fact that an apparently busy fire station is nearby didn't help one bit. The hotel was in general not clean; crumbs and dirt strewn about the hallways; the bed sank towards the middle which is always uncomfortable; our shower handle was broken so we had to wait while a maintenance guy fixed it, ruining our departure time for the day; the duvet cover on the bedspread was torn and ripped in spots; the doors close VERY loudly; electrical outlets were loose in the wall and sometimes wouldn't work; and that's just a sampling of what made our stay extremely annoying. Then there were the room rate problems. At check-out our rate was higher than they said it would be at check-in and refused to explain the difference! I "negotiated" it down to $20 more than what was originally agreed upon, and will be contesting the charge with my credit card company. It was a very disappointing stay, and they will never get my business again.
Excellent stay
- April 3, 2009
- Rated 4 of 5 by
a traveler from Travelocity.com
good Location, easy access to Metro, great service, Friendly staff, missed indoor pool for the kids otherwise will be excellent.
Better than ok, but not great
- March 31, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
Suite was pleasant with full kitchen and dining area. Easily accessible computers near lobby with free interent. Free shuttle to Metro. No one mentioned or advertised the complimentary breakfast, except a small note with our room key, so we missed it the first two days. Clean and functional, but not new. The location did not work for us, but otherwise I would recommend it.
Great Place to stay !
- March 24, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
I spent 5 nights with three children at this hotel. Everything was great ! We took the shuttle to the Metro everyday.
Breakfast , dinner was great. Good variety.
Front desk was attentive and knowlegable.
The room was large and clean.
I will definitely stay here again.
Great Experience
- September 22, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I stayed at this hotel for a businees trip. I needed a space that was good for small group meetings. It was clean and quiet and the service was amazing. The people were professional and pleasant and the service was quick.
I will stay at this hotel again many times.