This is a beautiful hotel... from the outside and the lobby... but once you get to your room, or if you want to do anything more than sleep, then forget it. There were so many things wrong it is hard to remember them all, but let me try: Room was OK, but carpet/wallpaper looked a bit worn. My room was missing the robe that was supposed to be there -good thing I noticed this right away so I wasn't charged for it at the end. The business center was closed on the weekend. There was no ability to have clothes laundered on Sunday. Restaurant twice delivered bacon in an omelet that was ordered specifically w/o bacon. The vending machine was not functional on my floor, nor the three floors below mine, but was on the floor above me. My T.V. got fewer channels than my co-workers -one person with a suite had different channels in the bedroom T.V. than the living room T.V. One of our three rooms wasn't cleaned until 8pm on one night. Ordered wake-up call never came one morning. The worst is that upon checkout, all three rooms were supposed to be placed on one card, we specifically went and talked with front desk and presented the new card. Now there are varying charges on three different cards and billing has been unresponsive -they don't answer or return phone calls and it has been 2 weeks since the stay... so far this is costing me $*in charges on my card that shouldn't be there. This is not the level of service you should get for this type of hotel/cost. Stay somewhere else and Westin, sort out these problems, it hurts your brand. Concierge was, however, excellent on two occasions.

I hated parking, it was unclear and confusing. I had no idea where to go and nothing was clearly marked. Staff was friendly and curtious. The room was small for the price. Was not what I wanted or expected for what I payed. We had to leave after 5 hours of staying, because people were rude, and the expierence was stressfull as a whole.

We stayed at this Hotel on 7/20/08-7/22/08 and we had a horrible experience. The first impression was not good at all. The windows were dirty, the hotel smelled like an old stale pair of socks, the carpets were very dirty, we had a candy rapper on the floor outside the room when we got there and it was still there when we left. The bathroom was not clean at all, there was hair all around the bathtub. The toilet was dirty, the tub was dirty. The chairs in the room and in the lounge were very worn and run down. When we sat down we sank. The springs were gone.There was no shower caps, not enough towels for 2 people in the bathroom. The hotel staff including the concierge. The parking fee of $42.00 was outrageous. We had such a bad experience and will never stay at any of the Westin Hotel's anymore. On the website it is stated that the hotel is newely renovated but that's a LIE... Anytime you have to pay $225.00 a night for a room one would expect more than what we got..I do not recommend this hotel to anyone.

This hotel is famous for its dynamic 1980's design and engineering, a remarkable lobby, fine service and food and drink. I absolutely had to see the interior of this hotel. Arriving at the Figuero entrance I had a little trouble finding my way down to the lobby floor. I could see the lobby and all the fountains, but it took some time to find the elevator and the escalator. If you arrive at this hotel on the Figuero side with your baggage, carefully follow the directions to the elevator.

A much easier entrance and a much more attractive one is on Flower Street.

We went to this hotel for a look around and had the excuse that we wanted drinks and snacks in the bar at the center of the lobby.

So glad that we did so because the drinks and food were fine, the service wonderful and the atmosphere is interesting, very interesting. The menu in the bar has light meals in several catagories so each of us could find what appealed at the moment. Although the bar is full of flat screen televisions, the entertainment is the hotel itself and worth a visit.

We wandered through some of the dozens of shops in this hotel and thinking of the one little shop in our own hotel, made a note to try to stay at the Westin Bonaventure in future.

Did I mention the fountains and pools in the hotel? I have never seen anything like it. Fascinating, smoothing and beautiful. The artistry with the water and the lighting is outstanding. On a hot evening in Los Angeles, this hotel provides a nearly spa like environment for the weary and thirsty.

The staff was great and very helpful. The beds were comfortable and the shower was awesome. The staff was very helpful in getting us transportation ideas to the places that we wanted to visit. They were very kind and were always there when you needed them. The location was great to the bus stops and subway which is what we mainly used for transportation since the parking there was quite expensive. We would defiently stay there again if we ever visited LA again. I would defiently recommend this hotel to anyone who was going there. They have many restaurants in the hotel and shops also!!