Never Again!!
- January 15, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
The Good: Location, pleasant check-in staff, well maintained lawn, common areas clean
The Bad: Loud hallways, unclean room (coffee grounds from the previous guest still on the counter), hair in the shower (not mine!), room did not appear to have been vacuumed, booked in a non-smoking room but someone had definitely been smoking in there, loud AC/heating wall unit...
And the worst was a bad room service experience... First of all, I was put on hold for over 10 minutes (no joke, I started timing it after the bartender that was taking my order laid down the phone to greet and then promptly take 6 drink orders and mix them before picking the phone back up to take my order -- not worrying that my phone call came in before his guests arrived), next of all it took 1 hour and 5 minutes for my food to arrive, when the waiter came in to deliver my food he promptly told me that 16% gratuity was added to the check and that the hotel automatically took $2 of that from his tip (I'm okay with the gratuity -- it was mentioned on the room service menu), but I got the distinct impression that he was wanting me to include more gatuity since the hotel 'took' $2 of his tip. Last of all, the waiter asked that I call room service when I was finished so that they could pick up my tray (no problem), however, 20 minutes after the food was initially delivered, he called to see if I would place my tray outside of my room so that he could pick it up (I had not even touched a bite of the food at that point).
I would definitely not recommend this hotel to ANYONE (for buisiness or pleasure).