- pammer
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 52
- Reviews
-
4
- Photos
Very Convenient Location
- June 30, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
Shopping, dining, and sight seeing all close by. Metro at Union Station made getting around town very easy. Hotel staff very friendly and helpful. Would stay there again!
Family trip
- May 30, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
a good experience - kids enjoyed the easy access to the mall and other sights - even with the small pool. Comfortable beds and very helpful, friendly staff were much appreciated highlights
Pathetic Hotel
- April 14, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
Grand Hyatt overbooked and we were forced to stay at this very tired hotel. Checked in at a bit past midnight and we were supposed to have a room with 2 double beds, however we ended up in a very small room with a king size bed and single rollaway. When you are traveling with 2 adults and 2 young teenagers, this type of accomodation doesn't work out very well. At approx 1:15am, the single rollaway arrived in our room after 2 calls to the front desk. However, there was no blanket for the rollaway. We called the front desk again to see if we could get a blanket for our son. After another 30 minutes past, my wife went down to the lobby to see if she could get the blanket. She was told the hotel was out of blankets but that they were still looking around the hotel. At 2am, we heard a knock on the door and we were handed a filthy blanket that looked like it was stolen from a homeless person complete with a large burn hole. Extremely disappointed with Hyatt Regency and would avoid if at all possible.
HIghly Recommend
- January 2, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
Hotel staff were terrific, no request was a problem. All very courteous and willing to help. We ordered some extra items added to the room for our arrival- they were not in the room when we arrived, as we got there early. I quick phone call to the concierge/front desk and the items arrived within 15 minutes. Room was clean, modern, comfortable and very relaxing. Would definitely stay there on our return trip to DC. The hotel location was very convenient to the Captiol, White House, Washington Monument, Union Square, etc. The food was fabulous as well. Definitely pay for the upgrade to join the Regency Club. Worth every penny to be pampered with a quiet place to get morning breakfast and afternoon appetizers, drinks and dessert. But don't miss the hotel restaurant, either!
Disappointing
- January 2, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
Hotel has NO view of Capitol, even though the photo makes you think it does. New building is going up, blocking the view. Hotel is right across street from fire department and liquor store. Union Station is close 2 block walk away, but scary walking it at night. Better to stay at other hotel with metro in basement. Would have been much easier to get around. Food here was good - especially with the half price coupon. We used it several times. Hotel is undergoing remodeling. Had to move rooms midway our stay. Bed was super uncomfortable. Overall, a disappointment.