- 3 out of 5
- Avg. Member Rating
- 5
- Reviews
I t is a Holiday Inn not the Ritz
- May 15, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
This hotel used to have the San Remo Grill which was excellent. Now they have a sports
bar. Big deal. The other cafe , the food is over-priced and not too good.
Staff hates their jobs.
- April 28, 2009
- Rated 2 of 5 by
a traveler from Travelocity.com
We were at the water park for a family vacation. The hotel is clean and pleasant looking and the rooms were roomy enough and clean as well. The front desk staff was not very happy and/or friendly at check-in. The water park staff was worse! The man working at the top of the water slide platform was "checking out" all of the ladies and girls as they climbed the stairs to use the water slides. Creepy!! Unfriendly lifeguards. The man working at the food court upstairs said "What chew want?" not "Can I help you?" or "What would you Like?" Not an enjoyable experience. When you are on vacation you want to relax---not be treated like this. It seemed as though everyone hated their jobs and weren't afraid to let you know it. I would not go and stay here again.
Waterpark great/Dining bad
- December 31, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
The waterpark was great.You will not save time and money by eating at the hotel buffet.It consisted of hamburger or chicken for your choice of crunchyor soft tacos. Mac&cheese, rice, tater tots, (yes, tater tots). $75 for 4 people.Sorry, but it was an insult to any family. Was also told with the rate I had and being a "Priority Club Rewards" member that we were entitled to a free breakfast buffet. I called to ask for the vouchers and was told: 1. "Doesnt show that you get these" (so now it's my word against the front desk) 2. (and I quote) "There's no way".
GREAT Family Getaway!
- February 17, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
If you are looking for a hotel that has a lot to do for adults and children, this is the one. My husband, children and I had so much fun. The waterpark is amazing; there is also a regular separate swimming pool, they have a huge arcade with prizes, a "Kid Craft" room, pool and ping pong tables, foosball table and so much more. There are also several restaurants and snack bars and since kids eat free we didn't have to leave the hotel once. The rooms were very nice and clean; the staff was very acccommodating.Would definitely and plan to stay again.
Rude staff at the waterpark
- January 23, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
The hotel staff was great, the rooms acceptable. The waterpark was another story. The kiddie pool was cold. The water dirty but the worst part was the staff. we were there twice for several hours at a time and we didn't see one of them smile once. It was like they all hated thier jobs and weren't afraid to show it. It really detracted from the experrience and was so bad that we won't go back.