- 3 out of 5
- Avg. Member Rating
- 5
- Reviews
very good experience
- March 4, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
Hotel was very comfortable and very well located. Front desk was very helpful.
Terrible Service
- November 16, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
The front desk staff and even the management is very rude and this is disappointing since the rooms are pretty expensive. The most hard to believe thing about this is that there is not even a security guard at the hotel. This is ridiculous since New London is really not a very safe area.
Not worth money.
- August 30, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
Roomed in "pool annex". Very noisey and smell of clorine. The room was basic and the staff was basic. The service in the restaurant was absolutely terrible. Many customers left because it was taking so long just to get waited on. It took almost 30 min to get waited on. It was not that easy to get to as it was behind another hotel. All in all, we would opt to stay at a different hotel and were very disappointed in this as a Holiday Inn.
Front Desk Service Was AWFUL
- June 7, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
I and 3 other colleagues stayed here over a two week period in May and June. The front desk staff and management were terribly rude every single time we interacted with them. They were rude and unprofessional even when the 4 of them were all behind the counter at once! They never said "sorry" when we had a problem (and there were many); they wouldn't look you in the eye; and acted as though you were bothering them. The other staff (lounge staff, housekeeping,) were all very pleasant so it was too bad that the front desk staff were so awful.
Very Disappointing
- March 2, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
Room was COLD. Could not get the heat up. Called front desk they said they would look into it. I was afraid the pipes would freeze in the bathroom.