The MGM hotel is always friendly and hospitable. They almost always honor your requests.We have always asked for a low floor (Mom is afraid of heights) and usually get the second or third floor. Clean and comfortable but not a lot of extras. Being on lower floors also doesn't give much of a view, usually a wall or air conditioner. It has easy access to anything you would want to get to. I love the monorail, it takes you directly to Harrahs and Toby Keiths bar and grill.