Homewood Suites by Hilton Durham-Chapel Hill / I-40
- 3 out of 5
- Avg. Member Rating
- 3
- Reviews
Not a Good Experience
- November 2, 2008
- Rated 1 of 5 by
gkm1425 from Woodbury, Minnesota
We reserved this hotel on the basis of an exceptionally good experience at a hotel in the same chain in Asheville, NC the previous three days. But this Homewood Suites was so disappointing we checked out after only day of our planned three-day stay. The hotel staff was poor. We had to call three times in a half an hour period to get an iron to our room (none in the room). The food was poor and instead of the silverware and porcelain dishes we had had at the Asheville hotel, here we were served on styrofoam with plastic wear. The couch had a burn in it (Non-Smoking Room) and the overall look of the room was "well worn". I wouldn't recommend staying at this hotel.
A Pleasant Stay
- April 13, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Great staff who were extremely friendly and helpful. I chose this hotel because of the kitchenette and they allowed pets. They were remodeling during my stay and other than seeing the walls get stripped of wallpaper and then new hung; I'd have never known. The crews working there were very nice and pleasant. Everyone was friendly and the rooms were good.
The only compliant I had over the place was safety. The side entrance was missing it's key card entry unit and anyone could come and go at any hour. I ripped my hand up on the exposed metal when checking in. My finger swelled up and I ended up having to cut a ring off my finger as a result. The staff made up for it.
The manager's meals and breakfasts were tasty and fresh with options. It was nice not having to cook unless I wanted or go out to find a meal. A disappointment that the room rates stayed the same, but I lost services on the weekend.
Get the door fixed and I'd happily stay here again. My dog got first class treatment from all the staff. It's really nice to find a nice hotel that opens it's doors to pets. Well worth the $50 pet fee for his stay.
Home Suite Home in Durham!
- December 7, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
Easy drive from Raleigh-Durham Airport. Room clean, bed comfortable. Enjoyed the "suite" experience with TV in both living and bedrooms. Had apartment size refrigerator with icemaker.