ResortQuest at the Papakea Resort
- 4 out of 5
- Avg. Member Rating
- 10
- Reviews
Try someplace else. You wont like the service.
- May 27, 2009
- Rated 1 of 5 by
a traveler from Travelocity.com
Aston at Papakea doesn't really care about how you feel about the conditions of their "resort" or how you are treated while you are there. I was originally given a very nice room, but not the room that I paid for. I paid for beach front. Not a break your neck view of the ocean from hanging out of the balcony. I called and was sent to a voicemail of the registration desk and waited for over an hour and a half and got no reply. I went back into the front desk and was told that was the the way it was and I started complaining in front of others that were checking in. They finally switched the room to the one that I originally booked only to get a great view with a totally torn down room. I took pictures of the room #A104 and they can be seen at This room is a crack house and a disgusting mess. We can start with peeling paint and towel racks falling off the walls. Roaches outside around the lanai, noisy maintainance workers at 7 am. They just dont care about your stay. Only how to get your money. Its sad too. That could be a nice place. I will go to another resort in the future.
Location makes a great base for day trips
- December 8, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The resort has beautiful grounds and is walking distance to markets and restaurants. The unit was very comfortable, nice kitchen and living area, and had a beautiful view of the ocean.
Papakea
- November 24, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Very nice place. Called in advance to make sure we had a King size bed and was told that would be no problem. When we got there we were given a room with a Queen and second bedroom was a loft, too far away for our child. We went to the front desk and was told that they do not guarantee rooms even though I had called. They did give us another room. The unit was nice but needs some work. The kitchen cabinets all felt very sticky. We rented three condos, one was absoluely gorgeous, had been completely renovated, but all have walls of mirrors in the living room and none of them have been cleaned in a long time. They looked terrible. The pool was clean, barbecue arear terrifice and the view spectacular, staff very nice. Would we stay again.....maybe. Two of the three units definately could have been cleaner.
Great stay!
- October 13, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
This hotel/condo was wonderful. We stayed in C406 The room had 2 bedrooms each with a queen bed and a loft with twin beds. The unit was reasontly remodled and had a great veiw from the lani. The grounds were well kept. The kitchen had every thing needed to make great meals. This condo was great for the traveler that wants to make some of their own meals and go out some. Close to a store, bbq on site, Kanaapalii beach & whalers village only 3.5 miles away, Lahaina/ Front Street was 8 miles away. The staff was helpful.
Value for the Money......
- September 29, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
We have stayed at the Papakea many times. Sometimes we have had a sub-standard room that needed updating desparately. We've gone to the front desk and asked for a better room and 98% of the time they have accomodated us.
Great location and wonderful ocean views. We always take an ocean front room.
I wish the privately owned units were more uniform in their quality. It would be great if Papakea expected unit owners to meet a certain standard in the qualilty. My main complaint is that we never know what kind of a room we're going to get and if we may have to ask to be moved. After a long flight, you don't really want to have to do that.