Overall the stay was good. When I booked the room I paid extra for a room with a bay view. To my surprise when I got to my room and looked out the widows, all I could see were other office buildings and other skyscrapers. The room itself was a larger corner unit, very clean and even had an alarm clock with a iPod dock and mp3 audio input, so that was nice feature. After going downstairs to the check-in desk to see about getting a room with an actual bay view, I was told that there were only a few rooms with a view of the bay and I was out of luck, no offer of reducing my room rate or any of that was offered. I was disappointed in that fact. But overall my experience there was good. I would recommend this hotel to anyone as long as they didn't care about a "room with a view"

checking in was easy enough although the front desk area/lobby is very small for a hotel this size, i went up to my room after a long day of traveling and opened up the room service menu, prepared for steep prices as usual. i found a cheeseburger with fries for $19 dollars and thought that was acceptable and placed the order over the phone and the attendant said "with all gratuity tax and service charges that will come to $41.74" i cancelled my order and went across the street to statbucks. outrageous. there is only one restaurant on the property and it is on the 36th floor with a great view of nob hill, rather small. picturesque but rather small and the food aint a gastronomical marvel it's just nice. the bathroom of my room had a mini tv which was ok i guess, hair dryer worked complimentary coffee in the room (shocking) everything is dated here by about 10 years. in 1996 this would all have looked shiny and new but it's beginning to age a bit. i booked a room at $250 per night and after checking out with one meal charged to the room and a couple of things to the minibar, the bill was $514 dollars for one night. might as well have stayed at the four seasons or something right

First visit to san franciisco. found location of hotel and services to be outsrtanding.. The Concierge's were particularly noteworthy - always going beyond the normal to be of assistance. Thanks to Grand Hyatt personnel for making this a great vacation.

My wife and I stayed here in March of 2007. We wanted a reasonable price on Union Square. This hotel isn't as storied as some of the others in the area, nor is it overly fancy. But, it got the job done.

We had a queen sized bed that was very comfortable. The bathroom was a little on the small side but was clean. The room was decorated tastefully. Our room had a nice view of the Financial District.

The hotel's location is the biggest attraction. You step out the front door, hang a left and you are on Union Square. There's a ton of shopping with Macy's only a block away. Also, some of the best restaurants in the city were within walking distance. Speaking of walking distance, the famous Market and Powell cable car had a stop just a block away. We got up Saturday morning, had a quick breakfast of a muffin and coffee from the $tarbucks across the street from the Hyatt, then hopped on the cable car for an amazing "tour" of many of the more interesting views in the City. That evening we had dinner at Aqua and took in a few sets of stand up comedy at a club in the Financial District. We didn't need a car, either walking or taking cable cars and city buses the whole way (get a City Pass!).

Overall, the hotel was serviceable. If I went back, I'd probably splurge on the Westin St. Francis which is in the same area and not eat at such expensive restaurants. But, we were happy overall. We had no problems with the hotel. It was exactly what we were looking for. The St. Patrick's Day parade was Sunday and was a very fun experience seeing the fire brigades marching through Union Square. What a great weekend!

I originally booked at the Hilton. It was so bad, I checked out instantly and called the Hyatt. They gave me a good rate and a much, mich better room in a much much better area than the Hilton. The Hyatt is in a convenient location and the rooms were nice. Had a great view of the square and a short cab ride to everywhere from there.