I booked a two night stay that this hotel to visit New Orleans and friends. The rooms are decorated very quaint and cute. However, they were rather same in size, especially the bathroom. I must admit that the front desk personnel lacked customer service skills. They were rude upon arrival and especially when a problem with room occurred. After checking in, we notice that we were given a smoking room. We asked to be transferred to a non-smoking room and were told to basically deal with it because it shows up in her system that I requested a smoking room. Why would non-smokers request smoking rooms? The front desk agent went off on us and said that all the non-smoking rooms were given out. No solutions were given. I insisted on a refund. Checked into a nicer hotel that offered better rates.

The room's are tiny, the bathroom even smaller. It's almost like being in a camper's bathroom. The worst of it all was that they didn't have my travelocity reservation when I arrived, but after speaking with travelocity allowed me to check-in. A week later I recieved unauthorized charges from the hotel on my credit card, and they only forwarded me to a manager who does not answer his phone to have the charges removed. I had to go directly through my credit card company. This hotel is in a convenient location but it has to be one of the most poorly managed hotels I've ever stayed at. It is not worth the price, even when it's on sale for a cheaper price. Never again!

Nice atmosphere, clean, very close to the French Quarter and the Riverwalk. Staff competent but not noticeably outgoing. Everything worked out very well except for the Internet connection which was very poor.

Stayed here during the Bayou Classic---MY MISTAKE. I wouldn't stay here again if it was the last hotel available in the world, I'd sleep in the car as an alternative. There are fire ants in the rooms and beds and no EE on the cleaning staff can speak English, This experience did not leave a good first impression of the city or a hotel facility. If you're thinking of saving some money, go right ahead, but you will be extremely dissapointed.

Front desk was extremely unfriendly and not helpful. Room fell far below expectations: light over sink in bathroom did not work except to flicker off and on, no bath mat, one of the two elevators was out of service all weekend and there was no access/option to use stairs, and only coffee and one type of pitiful danish offered in morning. Some idiot pulled the fire alarm (not hotel's fault) and we were able to go down the stairs but there was not access to use the stairs to go back in; we all had to wait for the single elevator in order to go back to our rooms.