The hotel is DISGUSTING!!! There is the old part of the hotel and a new tower - if you HAVE to stay here make sure you ask to be put in the new tower. The old rooms are terrible and dirty. And the services was awful. My suitcase was delivered to the wrong room, and they were not helpful with this situation at all. The rooms (and we had 3 separate rooms in the old part) were awful. They are really small, but the worst part is how dirty they are. There were hairs all over a picture hanging in the bathroom, but worst of all the sheets were very thin and you could see hair all over the mattress cover right under the sheet. This was not just in my room, we had a large group staying at the hotel and this was the same in at least 6 different rooms. In my friend's room, they left for the day and when they returned there was a pizza box with leftovers sitting on top of their TV...they NEVER ate pizza while they were there! Either the cleaning staff ate in their room or it had never been taken away from the last guests. There are plenty of hotels in San Francisco, be sure to stay at another one - any hotel has to be better than this one.

Stayed in the old wing... run down... smells bad... very noisy unpleasant,,, AC runs like a train when neighbors flush their toilet.. feels like a bomb hit us.. gave us a room beside the elevator,, made it more worst... sleepless night.. would not stay here again

I was offered an ?upgrade? when I checked in and got to the room to find a Henry Bed (pulls out from the wall). This hotel is old and lacking compared to the other Westin?s I have stayed at. The location is great but that doesn?t make up for this overpriced dinosaur.

You expect the best from a Westin - or at least you don't expect to have to do a sheet check! We arrived and intended to take a nap, when we discovered there was visible feces on the sheets. The management offered to upgrade us to a different room, but for the price you pay for a room there, I feel they should do alot more than that, considering the situation. Eventually they offered us free breakfast as well, which we were grateful for, but the food quality was poor, and the whole sheet situation really left us feeling uneasy. My relatives, who are big Westin stayers, convinced the management to give us a free room in the future - but the fact remains - if we had been a more "valued" customer to them, our whole weekend would have been comp'd!

the hotel room was bad old and smelly and we changed 2 rooms to get a decent one but the manager was very helpfull, I was forced to get a diffrent earlier flight to make it there on time which had connection in Burbank and I lost my luggage and the clothes for the wedding I am attending