I love the Westin, but this one is too expensive. Everything is overpriced including their rates. Elevators are very slow. Maid service was below average. Coffee pot was dirty, used glasses were not changed daily. Can't afford to eat here.

This was probably the worst hotel room we ever stayed in. The size of the room was smaller then a shoebox, and the door was right next to the bed, so all the hallway noises were right up to our ears. The room smelled awful, obviously there was a water leak, and the carpet was wet and smelly. The window was at the inside courtyard, so there was a view of the room across, and always dark. Maid service was at the minimum, and choice of toiletries was like in a cheap motel. Once the maid forgot to lock the door, and our room was open for inspection for any curious soul.

My reservation was for a room with a king size bed but I was put into a TINY room with a queen size bed. When I informed the front desk that there seemed to be a mistake they immediately told me they would put me in a king room and I got the impression that this "mistake" is a common practice on the hopes that people will simply accept the smaller room. The second room was better but certainly did not justify the ridiculous price. The toilet in the room would not flush unless you held down the lever for 10-15 seconds. The coffee maker was on top of the fridge but had nowhere to plug it in (I had to put it on the sink in the bathroom so I could actually use it). There is a lot of street noise if you are on the 5th floor or lower. The TV was nice (42" LG plasma) and had about 35 channels with HBO and network channels in HD. The gym was very small and cost $12 a day to use (or $30 for the whole stay). I don't see how they justify extra money for a gym when the regular room rate is ~$300/night. Parking is $50/day so if you stay here, don't get a car unless you absolutely have to. I needed to use the internet to place a quick order and they charge $10 for 20 minutes. Again, this place is nickel and diming you at every turn. The heavenly beds are great and the location is terrific, but the limited amenities definitely DO NOT justify the prices. A Comfort Inn would have been just as good and around $150 less. This hotel is mainly suited to pretentious people with money to burn. Look elsewhere.

Rust and mold on the grout around the shower. Rotting food on the floor in the hall on the 15th floor. High priced valet parking damaged our car. Staff could not even tell us when the fitness center was open. Staff were not available at the desk to answer questions. Not friendly, not interested in providing service. Excellent location where you can see Union Square, Trolleys (only mobile National Monument), shops etc.!!!

We stayed at this hotel during dec 06 and it's located right in Union Square walking distance to theaters, shopping and a ton of great resturants. Rooms were clean and had upscale bedding. Loved it would stay again on a trip to SF to see Plays.