Courtyard by Marriott Buckhead
- Ramsey
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 10
- Reviews
Front Desk is HORRIBLE!!!
- October 24, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
There were 2 Front desk clerks that had the WORST possible attitude ! It was as if my husband and I were inconveniencing them by checking in... First they required us to place a deposit for incidentals that was greater than the amount we'd PRE-paid for the room???? With out any explanation at all, only stating the obvious... that when we booked the room we agreed to present a vaild credit card and id when we checked in. After a back & forth with the front desk clerk about the situation, the manager steped in, and I must say he was very helpful and polite. However, I still had to ask the clerk what our room number was and how to get to the elevators.
This hotel is described as a 3 star... Nahhhh, not so much! There was no TP in the bathroom when we checked in, there was no dining in the information packet they leave in the room, you're forced to pay $20 a day for parking, the sheets did not fit the king size bed. Also,there were no directions to point you to the ice machine, so I went to the front desk to ask where it was. Yes the night manager explained how to find the ice machine, but another employee took the initiative to actually get the ice for me since I'd come all the way from my room. Which was wonderful! During our 3nt stay our keys were de-activated twice. Which I was chastied and told "From now on keep the keys away from your cell phone & other credit cards!" I told the GM how unhappy I was,she seemed to care but only offered a coupon for free breakfast for 1 day for 2 people??
front desk is wonderfull
- May 15, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
had several questions about teh area, resturants, bars etc, steven at the front desk is the best, allways stoped what he was doing to help and talk to me. the whole front desk staff welcomed me everytime i walked in.
teh rooms are nice with flat screen tv, smells clean and fresh, m our maid always smiled and welcomed me also!
great staff and location.
Loudest hotel I have ever stayed in
- January 7, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
This was the worst hotel experience in 3 plus years of traveling for business. The walls were so thin that I was woken up by the wake up call for the guy in the room next to me, who as the desk informed me was a pilot, which is why he was up at 5 am. Then he proceeded to call the rest of his crew to make sure they were up. When I called to complain, instead of having the GM of the hotel call me when he got in, the on duy manager decided it would be better to come have a conversation with me personally at 5:30 am. The room was the loudest I had ever stayed in and the staff was useless.
Very Nice
- July 26, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
The only complaint was parking was expensive for a weekend. $21.00 per night valet and 18.00 self park.
Great place to stay
- December 27, 2006
- Rated 5 of 5 by
a traveler from Travelocity.com
The hotel is located in the heart of Buckhead. Great malls, great places to dine and plenty of places to dance the night away.